Assistant Officer (post level 13) (2 positions): Student Financial Services (Job ID: 6671)

CUADS UFS; Bloemfontein; On-site; ZAR 241,000 - 404,000; Full time

Benefits offered by this job

pension scheme

medical aid scheme

group life insurance

housing allowance

leave and sick leave

service bonus

study benefits

Job summary

University of the Free State, Bloemfontein, seeks two Assistant Officers to support Student Finance. The role covers handling financial enquiries, processing invoices and payments, and maintaining student financial records, with emphasis on accuracy and POPIA compliance.

Requirements include Grade 12 with Mathematics/Accounting and at least 1 year in financial administration or related areas. Salary ranges from R240,866 to R403,693 per year, with a range that depends on budget and experience.

Qualifications

• Grade 12 with Mathematics and/or Accounting (NQF 4)
• At least 1 year in financial administration, accounts or call centre handling financial enquiries
• Proficiency with MS Office and PeopleSoft

Responsibilities

• Provide professional, efficient and customer-focused support through the Call Centre, responding to student and client enquiries relating to financial matters, payment arrangements and UFS financial processes.
• Provide accurate financial information and guidance in accordance with UFS policies, procedures and regulatory requirements, ensuring compliance and safeguarding confidential information in line with POPIA.
• Process financial transactions, including generating invoices, quotations, requisitions and purchase orders, and assisting with tuition fee payment arrangements.
• Perform cashier, reception and general administrative duties as required.
• Maintain accurate customer interaction records, financial documentation and student account information, ensuring proper recordkeeping and confidentiality.
• Capture and verify student and financial information on relevant systems, including PeopleSoft, within prescribed timeframes and quality standards.
• Respond to email enquiries within established service standards, follow up on outstanding matters and strive for first-call resolution.
• Identify recurring service delivery challenges and recommend improvements to customer service processes and operational efficiency.

Skills

Customer service

Communication

Record keeping

Confidentiality

Education

Grade 12 with Mathematics and/or Accounting

Tools

PeopleSoft

MS Office

Job description

Assistant Officer (post level 13) (2 positions): Student Financial Services (Job ID: 6671) - (2348)

Assistant Officer (post level 13) (2 positions): Student Financial Services (Job ID: 6671)

Organizational Unit

University of the Free State > Finance > Student Finance

Contract Type

Occupational Level

Location

Closing Date

9/11/2026

Description

Duties and responsibilities:

• Provide professional, efficient and customer-focused support through the Call Centre, responding to student and client enquiries relating to financial matters, payment arrangements and UFS financial processes.
• Provide accurate financial information and guidance in accordance with UFS policies, procedures and regulatory requirements, ensuring compliance and safeguarding confidential information in line with POPIA.
• Process financial transactions, including generating invoices, quotations, requisitions and purchase orders, and assisting with tuition fee payment arrangements.
• Perform cashier, reception and general administrative duties as required.
• Maintain accurate customer interaction records, financial documentation and student account information, ensuring proper recordkeeping and confidentiality.
• Capture and verify student and financial information on relevant systems, including PeopleSoft, within prescribed timeframes and quality standards.
• Respond to email enquiries within established service standards, follow up on outstanding matters and strive for first-call resolution.
• Identify recurring service delivery challenges and recommend improvements to customer service processes and operational efficiency.

Inherent Job Requirements:

• Grade 12 on NQF Level 4 with Mathematics and/or Accounting as a subject (attach a copy)
• A minimum of one (1) year of relevant experience in financial administration, accounts administration, student accounts, processing of financial transactions and payment arrangements, or customer/call centre operations involving financial enquiries, transactions or payment arrangements.

Recommendations:

• Knowledge of administrative and clerical procedures and systems.
• Knowledge of general accounting.
• Knowledge of calculations and mathematics to solve mathematical equations.
• Knowledge of applications and programs in order to conduct work (MS Office and PeopleSoft).
• Knowledge of business - comprehending the functional area and how it impacts.
• Thorough understanding of operations such as word processing, managing files and records.
• Knowledge of problem solving to develop/evaluate options and implement solutions.
• Knowledge of communication to clearly convey/receive messages (verbal/written).
• Ability to identify, measure, analyse, interpret and communicate information.

Results Orientated:

• The ability to be reliable, responsible, dependable and to fulfil obligations.
• The ability to deal calmly and effectively with high stress situations.

Strategic Thinking:

• The ability to deal with several activities at a time.
• The ability to be creative and open-minded when addressing work issues.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading:

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

Building Coalitions:

• The ability to be self-assured and at ease with people in all types of social situations.
• The ability to be sensitive and understanding to the needs and feelings of others.

Assumption of duties:

• As soon as possible.

Salary:

The annual remuneration package, including benefits is R 240 866,45 - R 403 692,54 per annum, depending on the budget available for the position, relevant work experience and qualifications.

Fringe benefits:

• pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits.

Enquiries:

For enquiries, please feel free to contact 051 401 2979 or email [e-mail] or [e-mail] . Additionally, kindly contact 051 401 9813 / 9848 for assistance.

General:

The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Plan is available at: ufs-employment-equity-plan_2025.pdf

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.

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