Student Administrator

Smart Talent; Johannesburg; On-site; ZAR 96,000 - 120,000; Full time

Job summary

Smart Talent is seeking a Student Administrator in Johannesburg to provide comprehensive administrative support for student services across the academic lifecycle. You will manage admissions, registrations, and examinations while ensuring policy compliance and accurate records.

You will respond to student inquiries, maintain SIS/LMS data, and assist with graduation processes, aiming for high-quality student service and effective stakeholder communication.

Qualifications

• Education: National Diploma or Bachelor’s Degree in Administration, Education, or related field.
• Experience: 1–3 years in student administration within higher education.
• Knowledge: CHE, DHET, SAQA familiarity is advantageous.

Responsibilities

• Process applications, admissions, and registrations for new and returning students.
• Provide administrative support during examinations and assessments.
• Respond to student enquiries via email, phone, and in person.
• Maintain accurate student records and manage documentation per file.
• Assist with graduation ceremonies and related documentation.

Skills

Attention to detail

Data management

Regulatory compliance

Communication skills

Time management

Education

National Diploma or Bachelor’s Degree in Administration, Education, or related field

Tools

Microsoft Office

Student Information Systems (SIS)

Learning Management Systems (LMS)

Job description

# Student Administrator* June 4, 2026* 12:01 amJob Purpose: The Student Administrator is to provide comprehensive administrative support for student-related services across the academic lifecycle, ensuring effective implementation of institutional policies, accurate records management, and a high standard of student service within the higher education framework.Key Performance Areas: Student Admissions and Registrations: Process applications, admissions, and registrations for new and returning students. Ensure registration procedures are followed. Conducting of interviews with prospective students and providing feedback on interviews. Keeping record of student interaction and engagement. Assist with verification of qualifications, academic records, and compliance with admission criteria.Academic Records & Database Management: Creation of Student File containing correct collation and generation of the respective documents required per student file and ensuring the follow up of outstanding documentation of the student. Maintain accurate student records using institutional systems (e.g., ITS Integrator). Update student data such as module registrations, personal details, academic performance, etc.Examinations & Assessments: Provide administrative support during examination periods. Process exam applications, schedule exams, and ensure confidentiality and accuracy of marks.Student Support Services: Respond to student enquiries via email, telephone, and in person and ensuring students have a positive service experience. Provide information on academic programmes, registration, graduation, and general student affairs. Builds and manages relationships with students, prospective students at all relevant touchpoints during the application and or enquiry process to the standards agreed. Graduation & Certification: Assist in the preparation and administration of graduation ceremonies. Ensure all graduation documentation is accurate and submitted on time. Compliance & Reporting: Ensure adherence to institutional and DHET policies. Generate reports for internal use and for submission to regulatory bodiesCompliance & Accreditation: Ensure compliance with national and international accreditation requirements. Prepare reports and documentation for audits, accreditation reviews, and institutional assessments. Stay updated with government regulations related to higher education policies. Student Support & Advising: Provide guidance to students on academic policies, course requirements, and graduation criteria. Resolve student concerns regarding academic records, registration, and transcript requests. Work with student services to support retention and academic success initiatives.Technology & Data Management: Manage student information systems (SIS) and Learning Management Systems (LMS). Implement digital solutions for online registration, recordkeeping, and reporting. Ensure data accuracy and generate reports for institutional planning and decision-making.Working Conditions: Office-based work with occasional weekend or after-hours duty during peak academic periods (e.g., registration, exams).Requirements Necessary for the Job: Education: National Diploma or Bachelor’s Degree in Administration, Education, or related field. Further training in student information systems or academic administration is advantageous. Experience: Minimum 1–3 years of experience in a student administration role within higher education. Knowledge of the South African higher education landscape and relevant legislation (e.g., CHE, DHET, SAQA) would be advantageous. Skills: Strong attention to detail and accuracy in data management. Knowledge of accreditation processes and higher education compliance regulations. Ability to work independently and meet strict deadlines. Technical Skills: Proficiency in Microsoft Office and education management systems. Experience with student information systems and database management. Preferred Certifications & Training: Certification in Student Records Management, Higher Education Administration, or related fields. MS Office packageSoft Skills: Strong organizational and time management skills. Excellent verbal and written communication skills. Attention to detail and the ability to work under pressure. High level of professionalism and confidentiality Ability to handle sensitive student data with confidentiality. Proficiency in education technology and data management systems.Communication: Effective internal and external communication skills are essential for coordination with academic departments, support services, and students. Competencies:Knowledge & Competencies: ● Understanding CHE operational standards and higher education regulations. ● Ability to adapt to operational needs and regulatory changes. ● Proficiency in using technology to enhance institutional operations.Organisational Core Competencies: ● Excellent communication and interpersonal skills. ● Active listening and problem-solving skills. ● Decision-making ability under the guidance of senior management. Managerial/Leadership Competencies: Emphasis on teamwork, collaboration, and personal development, with potential for growth into roles requiring greater leadership and decision-making responsibilities.Behavioral Competencies: ● Adaptability to changing operational demands and regulatory environments. ● Commitment to enhancing the student and faculty experience. ● High attention to detail and commitment to academic excellence.**Job Type:** Permanent**Job Location:** Johannesburg**CTC:** R96k - R120k**Industry:** Higher Education Administration