LMS Administrator & Technical Support Officer

Smart Talent; Johannesburg; Hybrid; ZAR 180,000 - 264,000; Full time

Job summary

Smart Talent is seeking an LMS Administrator & Technical Support Officer to manage the Moodle LMS, assist students and lecturers, and support the registrar with SIS tasks. The role includes platform monitoring, back-ups, user management, training, and documentation.

You will collaborate with the CELI team across the university, handle tickets with prompt responses, and contribute to course configuration and QA checks. Hybrid work in Johannesburg.

Qualifications

• 2–3 years hands-on Moodle administration.
• Experience with first-line IT support and helpdesk ticket management.
• Solid knowledge of user management, role-based access, and course configuration.
• Experience in higher education is advantageous.

Responsibilities

• LMS Administration: configure Moodle, manage users, courses, enrolments, roles, and settings.
• Student Technical Support: assist with login issues, submissions, browser compatibility, and navigation.
• Lecturer & Academic Staff Support: onboard lecturers, train on Moodle features, troubleshoot live class issues.
• SIS Technical Assistance: support registrar with data exports, integrations, and access management.
• Platform Monitoring & Reporting: monitor uptime, generate usage reports, escalate infrastructure issues.
• Quality Assurance: perform pre-semester checks, ensure content correctness and functional links.
• Documentation: create user guides, FAQs, and SOPs for students and staff.

Skills

Moodle LMS

IT support

Ticketing system

User management

SQL basics

Data reporting

Education

Diploma or degree in Information Technology/Information Systems

Moodle Educator Certificate (MEC) or equivalent

Tools

Articulate

Captivate

LMS platforms

Job description

# LMS Administrator & Technical Support Officer* June 3, 2026* 11:37 pmJob Purpose: The LMS Administrator & Technical Support Officer is the operational backbone of the university’s technology environment. The LMS Administrator & Technical Support Officer will manage the day-to day Moodle LMS, handle student and lecturer technical queries, support the registrar with SIS-related technology tasks, and ensure platform stability. Key Performance Areas: LMS Administration: Configure and maintain the Moodle LMS including user accounts, course shells, enrolments, roles, permissions, and system settings. Perform routine backups, plugin updates, and plugin maintenance. Student Technical Support: Serve as the primary point of contact for student technical queries including login issues, submission problems, browser compatibility, and navigation support. Maintain a responsive turnaround on support tickets logged on ticketing system with professional, clear communication. Lecturer & Academic Staff Support: Onboard lecturers onto the LMS, provide training on Moodle features (gradebook, quizzes, assignments, forums), and troubleshoot issues during live teaching periods. SIS Technical Assistance: Provide light technical support to the registrar on the student information system, including data exports, integration troubleshooting, and user access management.Platform Monitoring & Reporting: Monitor LMS performance and uptime, generate usage and enrolment reports, and escalate infrastructure issues to the wider development/infrastructure team. Quality Assurance: Conduct pre-semester checks on all course shells to ensure content is correctly published, links are functional, and assessments are properly configured. Documentation: Create and maintain user guides, FAQ documents, and standard operating procedures for students, lecturers, and administrative staff. Cross-Portfolio Deployment: During periods of lower university activity, provide LMS administration and technical support across the broader CELI client portfolio as directed by the Management Team. Working Conditions: This role may be on-site, hybrid, or fully remote, depending on the organization needs. Collaboration with faculty, instructional technologists, and other educational professionals. Requirements Necessary for the Job: Education: Diploma or degree in Information Technology, Information Systems or a related field. Moodle Educator Certificate (MEC) or equivalent, would be advantageous. Experience: 2 – 3 Years hands-on experience administering Moodle or a comparable LMS. Experience with first-line IT support and helpdesk ticket management. Solid understanding of user management, role-based access control and course configuration. Experience in a higher education or private education institution would be advantageous. Skills: Strong knowledge of Learning Management Systems (LMS), digital learning platforms, and IT infrastructure. Familiarity with HEMIS reporting or student information systems. Basic SQL or database query skills for reporting purposes. Preferred Qualifications: Experience in higher education. Familiarity with IT service management frameworks (e.g., ITIL). Knowledge of accessibility standards and data security policies in education. Technical Skills: Proficiency in education technology, learning management systems, and data analysis tools. Proficiency in instructional technology tools (e.g., Articulate, Captivate, LMS platforms).Soft Skills: Strong written and verbal communication. Ability to work independently and manage own workload with minimal supervision. Patient with non-technical users. Precises in trouble shooting. Communication: Effective internal and external communication skills are essential for coordination with academic departments and support services. Competencies: Knowledge & Competencies: ● Understanding CHE operational standards and higher education regulations. ● Ability to adapt to operational needs and regulatory changes. ● Proficiency in using technology to enhance institutional operations. Organisational Core Competencies: ● Excellent communication and interpersonal skills. ● Active listening and problem-solving skills. ● Sound decision-making ability. Managerial/Leadership Competencies: Emphasis on teamwork, collaboration, and personal development. Behavioral Competencies: ● Adaptability to changing operational demands and regulatory environments. ● Commitment to enhancing the student and faculty experience. ● High attention to detail and commitment to academic excellence.**Job Type:** Permanent**Job Location:** Hybrid (Johannesburg)**CTC:** R180K - R264K