Strategic Telecom Key Account Manager (Hybrid)

Philips; Gauteng; Hybrid; ZAR 450,000 - 800,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Medical aid and retirement fund

Professional development opportunities

Dynamic work environment

Flexible hybrid working model

Access to industry-leading tools

Job summary

LexisNexis Legal & Professional seeks a Key Account Manager for its Johannesburg, Gauteng hybrid setup. You will manage top clients, identify upsell opportunities, and collaborate with internal teams to ensure exceptional service and client satisfaction.

The role requires 3+ years in account management, strong communication, and a proven ability to navigate complex client organizations in a telecom-focused landscape.

Qualifications

• Minimum 3 years' sales/account management experience.
• Experience in managing key accounts and strategic relationships.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work in a hybrid environment, in Johannesburg, Gauteng.
• Proficiency in CRM software and account management tools.
• Understanding of client and market dynamics.
• Ability to negotiate pricing and commercial terms.
• Bachelor's degree in Business/Marketing or related field.

Responsibilities

• Develop and maintain long-term relationships with key clients.
• Understand client objectives and provide strategic recommendations.
• Identify opportunities for upselling and cross-selling company products and services.
• Serve as the primary contact for assigned key accounts.
• Develop and execute account management plans to drive growth.
• Monitor client satisfaction and address issues proactively.
• Collaborate with internal teams to ensure seamless service delivery.
• Track account performance and report to management.
• Stay informed about industry trends and competitive landscape.

Skills

Key account management

High-value accounts growth

Communication & negotiation

Analytical problem solving

Hybrid work ability

CRM proficiency

Client-centric approach

Complex service articulation

Education

Bachelor's degree in Business/Marketing

Matric essential

Tools

CRM tools

Job description

LexisNexis Legal & Professional seeks a Key Account Manager for its Johannesburg, Gauteng hybrid setup. You will manage top clients, identify upsell opportunities, and collaborate with internal teams to ensure exceptional service and client satisfaction.

The role requires 3+ years in account management, strong communication, and a proven ability to navigate complex client organizations in a telecom-focused landscape.