Senior Key Account Manager, LegalTech SaaS (SADC)

Relx Plc; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan

Adoption and surrogacy benefits

Study leave

Job summary

LexisNexis Legal & Professional is seeking a client-focused Key Account Manager to lead post-sale relationships across law firms, corporates, and public-sector customers in the Southern African Development Community region.

You will own client retention, contract renewals, upsell growth, and churn reduction, working with Business Development Managers and Solution Specialists to ensure a smooth transition from acquisition to long-term value realization.

Qualifications

• At least three years’ experience in B2B account management or customer success, ideally in SaaS, legal technology, or compliance solutions.
• Proven track record of renewal and upsell revenue.
• Strong relationship management, negotiation, communication, and presentation skills.
• Proficiency with Salesforce or an equivalent CRM platform.

Responsibilities

• Act as the primary post-sale contact for assigned customers.
• Create account plans that define retention, adoption, and expansion strategies.
• Coordinate onboarding, training, and product adoption activities.
• Build trusted relationships and strengthen customer advocacy through regular engagement and feedback.
• Maintain strong client retention across the portfolio and lead renewal negotiations.
• Identify product gaps and upsell opportunities; collaborate to position LexisNexis solutions.

Skills

Account management

Relationship management

Negotiation

Communication

Presentation

Data interpretation

Education

Bachelor's degree in Business/Communications/Law

Tools

Salesforce

Job description

LexisNexis Legal & Professional is seeking a client-focused Key Account Manager to lead post-sale relationships across law firms, corporates, and public-sector customers in the Southern African Development Community region.

You will own client retention, contract renewals, upsell growth, and churn reduction, working with Business Development Managers and Solution Specialists to ensure a smooth transition from acquisition to long-term value realization.