Strategic SMB Partnerships Manager

Uber Technologies Inc.; Johannesburg; On-site; ZAR 520,000 - 880,000; Full time

Job summary

Uber Technologies Inc. in Johannesburg seeks an Account Manager to drive growth for a portfolio of SMB restaurant partners on Uber Eats. You will act as the primary advisor, fostering long-term partnerships and unlocking platform potential.

You will manage portfolios, use data-driven insights to optimize KPIs, and navigate ambiguity to keep merchants satisfied. The role requires resilience and stakeholder collaboration across teams.

Qualifications

• 3+ years in account management or customer-facing roles.
• Ability to negotiate and handle objections to secure commitments.
• Comfort in high-ambiguity environments and prioritization.
• Experience using data to drive portfolio decisions.
• Fluency in English and local market language.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to partners.
• Manage partner portfolios with urgency and discipline using data to track KPIs.
• Navigate ambiguity to resolve issues and unblock growth for merchants.
• Adapt approach based on market dynamics to promote new features and services.
• Collaborate with operations, marketing, and product to share market insights.

Skills

Account management

Negotiation

Data-driven decision making

Customer-facing

English proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

Uber Technologies Inc. in Johannesburg seeks an Account Manager to drive growth for a portfolio of SMB restaurant partners on Uber Eats. You will act as the primary advisor, fostering long-term partnerships and unlocking platform potential.

You will manage portfolios, use data-driven insights to optimize KPIs, and navigate ambiguity to keep merchants satisfied. The role requires resilience and stakeholder collaboration across teams.