Customer Success Manager, Enterprise Partnerships

Uber; South Africa; Ibrido; ZAR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Uber is seeking a Customer Success Manager in South Africa to bridge our digital platform with enterprise partners, driving measurable business value and platform reliability. You will own execution plans for large-scale partnerships, navigate internal complexities, and advocate for product improvements using data-driven insights.

The role emphasizes deep partner understanding, proactive problem solving, and a willingness to work in a fast-paced, ambiguous environment where ownership and impact

Competenze

• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Mansioni

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Conoscenze

Client-facing

Data analysis

Stakeholder management

Execution planning

Problem solving

Formazione

Bachelor’s degree or equivalent

Strumenti

Excel

SQL

Descrizione del lavoro

Uber is seeking a Customer Success Manager in South Africa to bridge our digital platform with enterprise partners, driving measurable business value and platform reliability. You will own execution plans for large-scale partnerships, navigate internal complexities, and advocate for product improvements using data-driven insights.

The role emphasizes deep partner understanding, proactive problem solving, and a willingness to work in a fast-paced, ambiguous environment where ownership and impact