Strategic Salesforce Solutions Analyst

Optimal Growth Technologies; Durban; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

Optimal Growth Technologies in Durban, South Africa, seeks an experienced Salesforce Business Analyst to join our technology team. You will translate business needs into Salesforce solutions and manage requirements, stakeholders, and backlogs.

You will collaborate with Salesforce admins, developers, architects, QA and PMs to ensure delivery and maximize Salesforce value through continuous improvement and change management.

Qualifications

• 5+ years of experience as a Business Analyst in Salesforce environments.
• Experience gathering and translating business requirements into Salesforce solutions.
• Experience with Salesforce Sales Cloud and/or Service Cloud is advantageous.
• Experience creating detailed user stories and acceptance criteria.
• Experience with business process mapping and optimization.
• Experience in Agile/Scrum delivery environments.

Responsibilities

• Engage with stakeholders to understand objectives, processes and requirements.
• Gather, analyse, document, and validate functional and non-functional requirements.
• Translate requirements into Salesforce functional requirements and user stories.
• Facilitate workshops and discovery sessions to gather requirements.
• Analyse processes and identify Salesforce optimization opportunities.
• Create process flows, user stories, acceptance criteria, and specs.
• Work with admins, developers, architects, QA, and PMs to ensure delivery.
• Develop and maintain a prioritized backlog with stakeholders and Product Owners.
• Support solution design with business insights.
• Review Salesforce solutions to ensure they meet needs.
• Support UAT including test planning and defect management.
• Validate delivered functionality against requirements.
• Identify gaps and recommend Salesforce solutions.
• Assist with change-management and user adoption activities.
• Maintain documentation of requirements, processes, and solutions.
• Identify risks and dependencies for proposed changes.
• Act as liaison between business and delivery teams.
• Support continuous improvement to maximize Salesforce value.

Skills

5+ years BA experience

Salesforce knowledge

Requirements gathering

Agile/Scrum

UAT support

Process mapping

Backlog management

User story writing

Cross-functional teamwork

Change management

Education

BA/Analytics degree

Business Analysis certification

Agile/Scrum certification

Salesforce Certifications (BA/Admin/Advanced/Platform App Builder/Platform Developer)

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Jira

Job description

Optimal Growth Technologies in Durban, South Africa, seeks an experienced Salesforce Business Analyst to join our technology team. You will translate business needs into Salesforce solutions and manage requirements, stakeholders, and backlogs.

You will collaborate with Salesforce admins, developers, architects, QA and PMs to ensure delivery and maximize Salesforce value through continuous improvement and change management.