Senior Salesforce Solutions Analyst

Optimal Growth Technologies; Bloemfontein; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Optimal Growth Technologies seeks a Salesforce Business Analyst to join the technology team. You will translate business needs into Salesforce solutions, manage requirements, and collaborate with admins, developers, and QA to ensure delivery.

You will lead workshops, refine the product backlog, and support UAT while identifying opportunities to optimize processes via Salesforce. A 12‑month EST-aligned engagement is expected.

Qualifications

• Minimum 5+ years' experience as a Business Analyst within Salesforce environments.
• Strong understanding of Salesforce capabilities, business processes, and platform functionality.
• Proven experience gathering and translating business requirements into Salesforce solutions.
• Experience with Salesforce Sales Cloud and/or Service Cloud is highly advantageous.
• Experience creating detailed user stories and acceptance criteria.
• Experience with business process mapping and process optimization.
• Experience working in Agile/Scrum delivery environments.
• Excellent stakeholder-management across multiple organizational levels.
• Experience supporting UAT and software implementation projects.
• Ability to translate complex business problems into practical technology solutions.

Responsibilities

• Engage with stakeholders to understand objectives, processes, challenges, and requirements.
• Gather, analyse, document, and validate functional and non-functional requirements.
• Translate requirements into Salesforce functional requirements and user stories.
• Facilitate workshops, interviews and requirements-gathering sessions.
• Analyse processes and identify opportunities for optimization and automation using Salesforce.
• Create process flows, documentation, user stories, acceptance criteria, and specs.
• Collaborate with Admins, Developers, Architects, QA, and PMs to ensure delivery.
• Maintain a prioritized product backlog with stakeholders and Product Owners.
• Support solution design with business insights and validate solutions against requirements.
• Assist with change-management and user-adoption activities.

Skills

Analytical thinking

Stakeholder management

Requirements gathering

Salesforce knowledge

User stories

Education

Bachelor's degree in a related field

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Agile/Scrum

Job description

Optimal Growth Technologies seeks a Salesforce Business Analyst to join the technology team. You will translate business needs into Salesforce solutions, manage requirements, and collaborate with admins, developers, and QA to ensure delivery.

You will lead workshops, refine the product backlog, and support UAT while identifying opportunities to optimize processes via Salesforce. A 12‑month EST-aligned engagement is expected.