Strategic SaaS CSM — Retention & Growth Leader

Profile Personnel; South Africa; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading recruitment agency in South Africa is looking for a Customer Success Manager to drive client retention and relationship management. In this proactive role, you'll engage with customers to ensure they maximize product value and identify upsell opportunities. Candidates should have proven sales success, ideally in the SaaS industry, with knowledge in hospitality or food & beverage as a valuable asset. This position is focused on building strong, long-term partnerships for client success.

Qualifications

• Proven sales success in a relevant role.
• Experience in the SaaS industry is required.
• Background in hospitality or food & beverage is a strong advantage.

Responsibilities

• Drive retention by engaging with customers to meet business goals.
• Identify upsell and cross-sell opportunities.
• Provide consultative guidance and demonstrate product value.
• Win back customers through persuasive skills.

Skills

Sales expertise

Relationship management

Proactive engagement

Empathy

Problem-solving

Job description

A leading recruitment agency in South Africa is looking for a Customer Success Manager to drive client retention and relationship management. In this proactive role, you'll engage with customers to ensure they maximize product value and identify upsell opportunities. Candidates should have proven sales success, ideally in the SaaS industry, with knowledge in hospitality or food & beverage as a valuable asset. This position is focused on building strong, long-term partnerships for client success.