Client Success & Revenue Growth Lead

Print Outsource International; South Africa; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A customer service solutions provider in South Africa is looking for a Customer Success Manager. This role involves planning and overseeing customer relationships to maximize satisfaction and drive revenue growth. The ideal candidate will have at least 3 years of experience in a similar position, strong stakeholder management skills, and relevant qualifications. Responsibilities include operational execution, client retention, and market research. A diploma or certification in a related field is preferred.

Qualifications

• Minimum Grade 12 qualification required.
• Diploma or certification in a related field is preferred.
• 3+ years’ experience in a similar role or industry.

Responsibilities

• Plan, organize, and oversee frontline customer relationships.
• Achieve operational excellence and revenue growth.
• Engage consistently with customers to maximize satisfaction.
• Collaborate and communicate effectively with stakeholders.

Skills

Stakeholder engagement

Fulfilment (Planning/Scheduling)

Operational execution

Market Research

Risk Management

Client Retention

Education

Grade 12

Diploma and/or certification in related field

Job description

A customer service solutions provider in South Africa is looking for a Customer Success Manager. This role involves planning and overseeing customer relationships to maximize satisfaction and drive revenue growth. The ideal candidate will have at least 3 years of experience in a similar position, strong stakeholder management skills, and relevant qualifications. Responsibilities include operational execution, client retention, and market research. A diploma or certification in a related field is preferred.