Strategic Cybersecurity CSM — Midmarket Growth & Retention

SenseOn; South Africa; On-site; ZAR 1,315,000 - 1,972,000; Full time

Benefits offered by this job

Competitive salary

Unlimited holiday allowance

Learning and development investment

A Mac laptop

Enhanced pension

Private healthcare with various rewards

Job summary

A leading cybersecurity firm in South Africa is seeking a strategic Customer Success Manager to manage a portfolio of midmarket accounts. This role focuses on driving customer adoption and long-term value through personalized support and strategic planning. Successful candidates will possess experience in B2B SaaS, ideally within a cybersecurity context, and have a passion for enhancing customer experiences. Competitive salary, unlimited holiday, and an investment in professional development are among the attractive benefits offered.

Qualifications

• Experienced in B2B SaaS customer success, account management, or customer-facing roles.
• Comes from a cybersecurity background, either technical or account management.
• Data-driven with strong analytical skills.

Responsibilities

• Own the full customer lifecycle for midmarket accounts.
• Create and execute comprehensive account plans.
• Conduct regular business reviews with stakeholders.
• Drive product adoption through understanding customer needs.

Skills

B2B SaaS customer success

Customer experience improvement

Data-driven analysis

Collaboration

Communication

Problem-solving

Job description

A leading cybersecurity firm in South Africa is seeking a strategic Customer Success Manager to manage a portfolio of midmarket accounts. This role focuses on driving customer adoption and long-term value through personalized support and strategic planning. Successful candidates will possess experience in B2B SaaS, ideally within a cybersecurity context, and have a passion for enhancing customer experiences. Competitive salary, unlimited holiday, and an investment in professional development are among the attractive benefits offered.