Strategic Renewal Specialist

FinQuery, LLC; South Africa; On-site; ZAR 971,188 - 1,294,917; Full time

Benefits offered by this job

Employee development program stipend

Sabbatical program after 5 years

Paid Time Off

Parental Leave Benefits

Job summary

FinQuery, LLC, located in South Africa, is seeking a Renewals Manager to support revenue retention while executing the renewals process for subscription customers. This role will involve managing communications, pricing negotiations, and contract administration to minimize attrition and identify growth opportunities.

The ideal candidate will have strong communication skills, analytical capabilities, and a solid understanding of customer health metrics. Experience in customer renewals or account management in a SaaS business is essential.

Qualifications

• Strong understanding of Net Revenue Retention (NRR)
• Ability to interpret customer health signals and engagement data
• Proven track record against quota and KPIs

Responsibilities

• Execute the renewals process for a portfolio of subscription customers
• Manage customer communications and pricing discussions
• Track contract cancellations and document reasons for loss

Skills

Strong written and verbal communication skills

Negotiation and objection handling

Analytical capabilities

Process management

Proficient in CRM platforms

Education

4-year degree or equivalent experience

3+ years in customer renewals or account management

Tools

HubSpot

Microsoft Office

Google Suite

Job description

FinQuery, LLC, located in South Africa, is seeking a Renewals Manager to support revenue retention while executing the renewals process for subscription customers. This role will involve managing communications, pricing negotiations, and contract administration to minimize attrition and identify growth opportunities.

The ideal candidate will have strong communication skills, analytical capabilities, and a solid understanding of customer health metrics. Experience in customer renewals or account management in a SaaS business is essential.