Customer Success Manager II — Growth, Renewals & Adoption

FinQuery, LLC; South Africa; A distancia; ZAR 987.817 - 1.317.089; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual employee development program stipend of $1,000

Mentorship program

Sabbatical program of 4 weeks after 5 years of service

Descripción de la vacante

FinQuery, LLC in South Africa is seeking a Customer Success Manager II to serve as the face of the company with customers, ensuring the highest levels of satisfaction. This role involves onboarding clients, managing relationships, and promoting product adoption.

The ideal candidate will have 3-4 years of experience in customer success, excellent communication skills, and a strong analytical mindset. The position includes benefits such as a development stipend and paid time off.

Formación

• 3-4 years customer success or account management experience in a SaaS or software company.
• Experience in creating success plans and utilizing data.
• Demonstrated ability to build and maintain relationships with customers.

Responsabilidades

• Conduct onboarding and maintain customer relationships.
• Monitor customer health metrics and mitigate churn risk.
• Identify upsell and cross-sell opportunities.

Conocimientos

Customer success management

Verbal and written communication

Analytical skills

Organizational skills

Educación

4-year degree or equivalent experience

Herramientas

CRM systems (Salesforce, Churnzero)

G-Suite

Descripción del empleo

FinQuery, LLC in South Africa is seeking a Customer Success Manager II to serve as the face of the company with customers, ensuring the highest levels of satisfaction. This role involves onboarding clients, managing relationships, and promoting product adoption.

The ideal candidate will have 3-4 years of experience in customer success, excellent communication skills, and a strong analytical mindset. The position includes benefits such as a development stipend and paid time off.