Renewals & Growth Lead - SaaS Subscriptions

Finquery, Formerly Leasequery; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Annual development stipend

Mentorship program

Sabbatical after 5 years

Signing stipend for WFH setup

Paid Time Off

Parental Leave

Job summary

FinQuery is seeking a Renewals Manager to drive on-time renewals, retain revenue, and coordinate with Customer Success, Sales, Legal, and Finance. You will manage renewal conversations, negotiate pricing, and monitor renewal risk across a portfolio of subscription customers.

The role requires strong communication, negotiation, and data-driven decision making to maximize net revenue retention. A 4-year degree and 3+ years in SaaS renewals are preferred.

Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Experience negotiating renewals and handling objections.
• Understanding of NRR and recurring revenue drivers in SaaS.
• Ability to analyze health signals and renewal metrics.

Responsibilities

• Execute renewals for a portfolio of subscription customers to retain revenue.
• Lead renewal quotes, pricing discussions, and contract changes.
• Collaborate with Success, Sales, Legal, and Finance to reduce renewal risk.
• Proactively contact customers ahead of contract end dates (90/60/30 days).
• Prepare renewal negotiations within defined parameters and escalate when needed.
• Respond to customer questions on amendments, expansions, and contractions.
• Generate renewal quotes to secure timely procurement and PO issuance.
• Track cancellations and reasons for loss to inform strategy.
• Maintain CRM data for renewal opportunities and interactions.
• Adhere to FinQuery policies and complete other duties as assigned.

Skills

Negotiation

Renewals

SaaS knowledge

CRM analytics

Communication

Forecasting

Account management

Time management

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

FinQuery is seeking a Renewals Manager to drive on-time renewals, retain revenue, and coordinate with Customer Success, Sales, Legal, and Finance. You will manage renewal conversations, negotiate pricing, and monitor renewal risk across a portfolio of subscription customers.

The role requires strong communication, negotiation, and data-driven decision making to maximize net revenue retention. A 4-year degree and 3+ years in SaaS renewals are preferred.