Strategic Remote Customer Success Manager

Placements24; Vereeniging; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote team

Performance-based bonus

Healthcare & benefits

Professional development

Remote-first culture

Flexible work hours

Job summary

Placements24 is seeking an experienced Customer Success Manager for a fully remote role in South Africa. You will manage a portfolio of high-value clients, drive retention, and identify expansion opportunities across a global client base.

You will leverage CRM platforms like Salesforce, Gainsight, and HubSpot to monitor health, conduct business reviews, and advocate for customers within the company. A 5+ year track record in SaaS/MarTech and strong communication skills are essential.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years in Customer Success or related client-facing role, SaaS/MarTech preferred.
• Proven ability to manage senior stakeholders and drive retention.

Responsibilities

• Manage a portfolio of key client accounts and foster strong relationships.
• Develop and execute success plans aligned to client objectives.
• Monitor client health and identify risks and opportunities.
• Lead regular business reviews and strategic consultations to demonstrate value.
• Drive adoption and share best practices for the platform.
• Identify upsell/cross-sell opportunities within existing accounts.
• Act as primary client contact and coordinate internal resources.
• Advocate for client needs to influence product and service improvements.
• Track key CS metrics like churn, retention, and expansion revenue.
• Contribute to CS strategy and playbooks.

Skills

Relationship building

Communication

Negotiation

Presentation

Analytical thinking

Problem-solving

Remote work

Stakeholder management

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Gainsight

HubSpot

Job description

Placements24 is seeking an experienced Customer Success Manager for a fully remote role in South Africa. You will manage a portfolio of high-value clients, drive retention, and identify expansion opportunities across a global client base.

You will leverage CRM platforms like Salesforce, Gainsight, and HubSpot to monitor health, conduct business reviews, and advocate for customers within the company. A 5+ year track record in SaaS/MarTech and strong communication skills are essential.