Strategic MSP Customer Success Manager

Cybersentriq; Somerset West; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

20 days annual leave

Discovery Medical Aid

Employee Assistance Programme (EAP)

Pension fund membership

Two paid volunteering days (birthday)

Enhanced parental leave

Learning and development opportunities

Global collaboration across teams

Referral incentives

Job summary

CyberSentriq in Somerset West is seeking a Customer Success Manager for MSP partners. You will manage a portfolio of MSP and direct customers, translating usage data and signals into strategic plans that protect revenue and expand partnerships.

You’ll build Success Plans, map stakeholders, and own renewals, forecasting, and cross-sell opportunities. Collaboration with CS, Product and Support will shape our customer outcomes and product roadmap.

Qualifications

• Minimum 3 years in Customer Success or SaaS, ideally with MSP experience.
• Strong ability to map accounts across technical and business stakeholders.
• Comfort with renewals, forecasting and budget conversations.
• Proven use of data to drive account decisions and product feedback.

Responsibilities

• Own a portfolio of MSP and direct customers, from engineers to budget holders.
• Develop Success Plans based on usage, sentiment and commercial data.
• Create stakeholder maps to understand decision-making beyond guesses.
• Manage renewals and forecasting, spotting risk early to prevent churn.
• Lead cross-sell conversations aligned with partner needs, not quotas.
• Be the primary voice with CS, Product and Support to fix issues fast.

Skills

Customer Success

Account Management

Forecasting

Stakeholder Management

Data-driven decisions

MSP Channel Experience

Job description

CyberSentriq in Somerset West is seeking a Customer Success Manager for MSP partners. You will manage a portfolio of MSP and direct customers, translating usage data and signals into strategic plans that protect revenue and expand partnerships.

You’ll build Success Plans, map stakeholders, and own renewals, forecasting, and cross-sell opportunities. Collaboration with CS, Product and Support will shape our customer outcomes and product roadmap.