Strategic MSP Account Manager: Growth & Retention

Chosen Online Pty Ltd; Johannesburg; On-site; ZAR 520,000 - 780,000; Full time

Job summary

Chosen Online Pty Ltd in Johannesburg seeks an experienced IT Account Manager to build strong client relationships and drive revenue across MSP services. You will partner with technical teams to deliver expert support, identify upsell opportunities, and manage contracts while ensuring an exceptional customer experience.

The ideal candidate has 7+ years in IT account management, a proven revenue growth track record, and excellent communication and analytical skills.

Qualifications

• 7+ years’ current IT Account Management experience.
• Proven performance and revenue growth track record.
• Excellent communication and relationship-building skills.
• Strong Excel, numerical and analytical skills.
• Ability to work under pressure with speed and accuracy.
• Proactive, solutions-focused and willing to go the extra mile.

Responsibilities

• Build and grow long-term client relationships.
• Deliver an exceptional customer experience.
• Identify upselling and cross-selling opportunities.
• Partner with technical teams to deliver expert support.
• Drive client growth, retention and recurring revenue.
• Manage contracts, renewals and client records.
• Promote new products, services and technology solutions.

Skills

IT Account Management

Client relationships

Communication skills

Excel

Analytical skills

Revenue growth

Tools

Excel

Job description

Chosen Online Pty Ltd in Johannesburg seeks an experienced IT Account Manager to build strong client relationships and drive revenue across MSP services. You will partner with technical teams to deliver expert support, identify upsell opportunities, and manage contracts while ensuring an exceptional customer experience.

The ideal candidate has 7+ years in IT account management, a proven revenue growth track record, and excellent communication and analytical skills.