Strategic IT Account Manager

Pinnacle; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Pinnacle is seeking a results‑driven sales professional to manage and grow ICT accounts in the South Africa market. You will drive end‑to‑end account ownership, deliver tailored IT solutions, and work with vendor partners to meet customer needs.

The role emphasizes relationship building, proactive sales, and accurate forecasting, with a strong focus on customer satisfaction and long‑term partnerships.

Qualifications

• Minimum 5 years’ experience in customer sales with a proven track record of growing accounts.
• Experience in Internal Account Management and Channel Sales.
• Experience in IT sales with knowledge of ICT products and brands.
• Proficient in CRM systems, ERP platforms, and productivity tools.

Responsibilities

• Maintain and grow existing customer base through value‑driven relationships.
• Own end‑to‑end customer experience and resolve complaints with urgency.
• Identify, pursue, and close new sales opportunities to grow revenue.
• Upsell and cross‑sell to maximize account value and margins.
• Develop account strategies, pipelines, and accurate forecasting.
• Coordinate with internal teams and vendor partners to deliver solutions.
• Prepare quotations, SOWs, and pricing with high accuracy.
• Manage post‑sale lifecycle and ensure customer satisfaction.

Skills

Account management

IT sales

CRM proficiency

Cold calling

Education

Matric/Grade 12

ICT degree/cert

Tools

CRM systems

ERP platforms

Job description

Pinnacle is seeking a results‑driven sales professional to manage and grow ICT accounts in the South Africa market. You will drive end‑to‑end account ownership, deliver tailored IT solutions, and work with vendor partners to meet customer needs.

The role emphasizes relationship building, proactive sales, and accurate forecasting, with a strong focus on customer satisfaction and long‑term partnerships.