Strategic iGaming Account Manager — Growth & Relationships

Initiate; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Initiate seeks an Account Manager to manage a portfolio of mid-tier clients in the iGaming sector, focusing on retention, revenue growth and long-term partnerships. You will be the primary day-to-day contact, coordinating product launches with internal teams and identifying opportunities to upsell and cross-sell while maintaining high client satisfaction.

The role requires strong relationship-building, commercial acumen and the ability to work cross-functionally with Product, Tech, Marketing and

Qualifications

• Experience in Account Management or client relationship roles.
• Experience managing multiple client portfolios toward revenue targets.
• Experience in iGaming, online gaming, or sports betting is advantageous.
• Strong communication, presentation and relationship-building skills.
• Ability to work with cross-functional teams (Product, Technical, Marketing, Compliance).

Responsibilities

• Manage a portfolio of mid-tier accounts to drive NGR/GGR and revenue growth.
• Build and maintain relationships with client stakeholders and ensure satisfaction.
• Develop and maintain account plans to identify growth opportunities.
• Monitor renewals, risks, and secure successful renewals.
• Identify upselling and cross-selling opportunities to existing clients.
• Coordinate product launches, integrations, and feature rollouts.
• Analyze market and performance to identify opportunities and risks.
• Provide regular reporting on performance and revenue results.
• Collaborate with Product, Technical, Marketing, and Compliance teams.
• Attend industry events to strengthen relationships and support business development.

Skills

Account management

Relationship management

Communication

Analytical skills

Cross-functional collaboration

Upselling skills

Industry knowledge

Job description

Initiate seeks an Account Manager to manage a portfolio of mid-tier clients in the iGaming sector, focusing on retention, revenue growth and long-term partnerships. You will be the primary day-to-day contact, coordinating product launches with internal teams and identifying opportunities to upsell and cross-sell while maintaining high client satisfaction.

The role requires strong relationship-building, commercial acumen and the ability to work cross-functionally with Product, Tech, Marketing and