Account Manager

Initiate; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Initiate seeks an Account Manager to manage a portfolio of mid-tier clients in the iGaming sector, focusing on retention, revenue growth and long-term partnerships. You will be the primary day-to-day contact, coordinating product launches with internal teams and identifying opportunities to upsell and cross-sell while maintaining high client satisfaction.

The role requires strong relationship-building, commercial acumen and the ability to work cross-functionally with Product, Tech, Marketing and

Qualifications

• Experience in Account Management or client relationship roles.
• Experience managing multiple client portfolios toward revenue targets.
• Experience in iGaming, online gaming, or sports betting is advantageous.
• Strong communication, presentation and relationship-building skills.
• Ability to work with cross-functional teams (Product, Technical, Marketing, Compliance).

Responsibilities

• Manage a portfolio of mid-tier accounts to drive NGR/GGR and revenue growth.
• Build and maintain relationships with client stakeholders and ensure satisfaction.
• Develop and maintain account plans to identify growth opportunities.
• Monitor renewals, risks, and secure successful renewals.
• Identify upselling and cross-selling opportunities to existing clients.
• Coordinate product launches, integrations, and feature rollouts.
• Analyze market and performance to identify opportunities and risks.
• Provide regular reporting on performance and revenue results.
• Collaborate with Product, Technical, Marketing, and Compliance teams.
• Attend industry events to strengthen relationships and support business development.

Skills

Account management

Relationship management

Communication

Analytical skills

Cross-functional collaboration

Upselling skills

Industry knowledge

Job description

About the Opportunity

Our client is looking for a relationship-driven and commercially minded Account Manager to manage and grow a portfolio of mid-tier client accounts within the iGaming industry.

This role is ideal for someone who understands the importance of client retention, revenue growth and long-term partnerships. You will serve as the primary day-to-day contact for your accounts, ensuring client satisfaction while identifying opportunities to increase product adoption, strengthen relationships and maximise commercial performance.

Working closely with the Business Development Manager and internal teams, you will play an important role in delivering account growth and supporting the company's wider commercial objectives.

Key Responsibilities

• Account Performance: Manage a portfolio of mid-tier accounts, driving agreed NGR/GGR, revenue and growth targets.
• Client Relationship Management: Build and maintain strong relationships with client stakeholders, ensuring consistent communication, engagement and satisfaction.
• Account Planning: Develop and maintain account plans that identify growth opportunities, improve product adoption and increase the overall value of each client relationship.
• Retention and Renewals: Monitor renewal timelines, identify potential risks and take proactive steps to maintain client relationships and secure successful renewals.
• Upselling and Cross-Selling: Identify opportunities to introduce additional products, game titles, features and commercial offerings to existing clients.
• Product Implementation: Coordinate new product and game launches, integrations and feature rollouts, working with Product, Technical and relevant internal teams to meet agreed deadlines.
• Market and Performance Analysis: Monitor account results, client requirements, industry developments and competitor activity to identify opportunities and potential risks.
• Client Support: Handle day-to-day client queries and initial escalations, coordinating with internal teams to resolve issues efficiently and referring complex matters to the Business Development Manager when necessary.
• Internal Collaboration: Work closely with Product, Technical, Marketing, Compliance and other departments to deliver client requirements and ensure smooth implementation of account initiatives.
• Reporting: Provide regular updates on account performance, NGR/GGR and revenue results, renewals, growth opportunities, client satisfaction and any emerging risks.
• Industry Networking: Attend client meetings, industry events, conferences and exhibitions to strengthen existing relationships and support business development activities.
• Commercial Alignment: Implement account strategies and commercial priorities in line with the company's broader portfolio objectives.

Requirements

• Previous experience in Account Management, Client Relationship Management, Business Development or a similar commercial role.
• Experience managing a portfolio of clients and working towards revenue, retention or account growth targets.
• Experience in the iGaming, online gaming or sports betting industry would be highly advantageous.
• Understanding of client retention, contract renewals, account planning and relationship development.
• Demonstrated ability to identify upselling and cross-selling opportunities and grow existing accounts.
• Familiarity with commercial performance metrics such as NGR, GGR and revenue targets would be beneficial.
• Strong communication, presentation and relationship-building skills, with the ability to engage professionally with client stakeholders.
• Excellent organisational skills and the ability to manage multiple accounts, deadlines and competing priorities.
• Strong problem-solving skills, with the ability to manage client queries and coordinate effective resolutions.
• Ability to work collaboratively with cross-functional teams, including Product, Technical, Marketing and Compliance.
• Analytical skills, with the ability to monitor account performance, identify trends and communicate relevant insights.
• A proactive, commercially focused mindset and a strong commitment to client satisfaction.