IT Solutions & Account Growth Specialist

Top Vitae Recruitment; Gqeberha; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Top Vitae Recruitment is seeking a seasoned Account Manager in South Africa to grow revenue by nurturing value‑driven relationships with existing clients and by identifying new opportunities for ICT solutions. You will own the end‑to‑end customer experience and coordinate with internal teams to ensure seamless delivery.

The role requires 5+ years in customer sales, IT products knowledge, CRM proficiency, and a proven track record of meeting targets.

Qualifications

• Minimum 5 years in customer sales with account growth experience.
• Experience in Internal Account Management.
• ICT/IT product knowledge and passion to learn.

Responsibilities

• Maintain and expand the customer base with value-driven relationships.
• Own end-to-end customer experience and post-sale support.
• Manage complaints, escalations, and queries with urgency.
• Conduct proactive cold calling to signup new business.
• Identify and close new sales opportunities to grow revenue.
• Upsell and cross-sell to maximize account value.
• Develop account strategies and growth plans.
• Maintain structured pipelines and follow-up actions.
• Collaborate with internal teams and vendor partners.

Skills

Relationship building

Communication

Negotiation

CRM proficiency

IT product knowledge

Time management

Upselling

Education

Matric/Grade 12

ICT degree/cert (advantageous)

Tools

CRM systems

ERP platforms

Microsoft Office

Job description

Top Vitae Recruitment is seeking a seasoned Account Manager in South Africa to grow revenue by nurturing value‑driven relationships with existing clients and by identifying new opportunities for ICT solutions. You will own the end‑to‑end customer experience and coordinate with internal teams to ensure seamless delivery.

The role requires 5+ years in customer sales, IT products knowledge, CRM proficiency, and a proven track record of meeting targets.