Strategic HR Partner & People Operations Lead

TP group; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

TP group is seeking an HR Business Partner to provide advanced, end-to-end HR support across multiple areas of HR. You will lead development of new solutions and projects, acting as a subject-matter expert and single point of contact for complex HR matters within the HR team.

The role coordinates day-to-day HR operations, ensures policy execution, and oversees lifecycle activities for designated employee groups, while guiding junior staff and driving HR program implementation and reporting.

Qualifications

• Diploma or degree in Human Resources, Industrial Psychology, Labor Relations, or related field.
• HR certification (advantageous).
• 3–5+ years HR generalist experience, preferably within a shared service, BPO, or fast-paced operational environment.
• Experience handling complex HR cases, ER processes, and end-to-end employee lifecycle activities.
• Experience supporting HR projects and policy implementation.

Responsibilities

• Provide advanced HR support across generalist areas including employee relations, HR policy interpretation, onboarding, offboarding, HR compliance, performance management, and workforce administration.
• Serve as a single point of contact for complex employee and leader queries, ensuring accurate and timely resolutions.
• Support the delivery and continuous improvement of HR service standards.
• Manage the full employee lifecycle for assigned business units, including recruitment coordination, new hire processing, probation management, internal movements, performance discussions, and exit processes.
• Ensure accurate HR data management and documentation, maintaining compliance with internal controls, labor laws, and audit requirements.
• Contribute to the development, review, and improvement of HR policies, processes, and SOPs.
• Ensure compliance with internal HR governance, client standards, statutory requirements, and labor legislation.
• Support the implementation of audit recommendations and corrective action plans.
• Provide guidance on ER matters including disciplinary processes, performance improvement, grievances, and conflict resolution.
• Partner with ER, Compliance, and Operations to ensure fair and consistent application of company policies.
• Participate in and/or lead HR projects, change initiatives, and process improvements within the HR team.
• Support HR programs such as engagement initiatives, recognition programs, wellness, diversity & inclusion, and talent development.
• Prepare HR reports, dashboards, and insights to support business decision-making.
• Ensure data accuracy across HRIS platforms and trackers.
• Build strong relationships with business leaders and employees, offering proactive HR advisory support.
• Partner with cross-functional teams including Payroll, WFM, TA, ER, Compliance, and L&D.

Skills

Emotional Intelligence

Entrepreneurship

Communication

Collaboration

Open-mindedness

Solution Orientation

Process Excellence

Critical Thinking

Education

Diploma or Degree in Human Resources, Industrial Psychology, Labor Relations, or related field

HR certification

Job description

TP group is seeking an HR Business Partner to provide advanced, end-to-end HR support across multiple areas of HR. You will lead development of new solutions and projects, acting as a subject-matter expert and single point of contact for complex HR matters within the HR team.

The role coordinates day-to-day HR operations, ensures policy execution, and oversees lifecycle activities for designated employee groups, while guiding junior staff and driving HR program implementation and reporting.