Strategic HR Partner | ER & Policy Leader

Teleperformance; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Teleperformance South Africa in Cape Town seeks an HR Business Partner to provide advanced, end-to-end HR support across multiple areas, guiding policies, and delivering operational leadership within the HR team.

You will coordinate day-to-day HR operations, manage employee lifecycle, ER matters, and drive HR projects, ensuring compliant processes and strong partner relationships with leaders. This role may guide junior HR staff and requires 3–5+ years generalist experience.

Qualifications

• 3–5+ years HR generalist experience in fast-paced environments.
• Experience handling ER processes and end-to-end lifecycle activities.
• Experience supporting HR projects and policy implementation.

Responsibilities

• Provide advanced HR support across generalist areas including ER, onboarding, performance, and workforce administration.
• Single point of contact for complex employee queries and issue resolution.
• Support delivery and improvement of HR service standards.
• Manage full lifecycle for assigned business units and ensure compliance.
• Contribute to development and improvement of HR policies and SOPs.

Skills

HR generalist expertise

Employee relations

Policy interpretation

Projects & process improvements

Education

Diploma or Degree in HR/IR

HR certification

Job description

Teleperformance South Africa in Cape Town seeks an HR Business Partner to provide advanced, end-to-end HR support across multiple areas, guiding policies, and delivering operational leadership within the HR team.

You will coordinate day-to-day HR operations, manage employee lifecycle, ER matters, and drive HR projects, ensuring compliant processes and strong partner relationships with leaders. This role may guide junior HR staff and requires 3–5+ years generalist experience.