Strategic HR Partner & Policy Lead

Teleperformance; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Teleperformance in Cape Town seeks an HR Business Partner to provide advanced, end-to-end HR support and lead projects across the employee lifecycle. You will advise on complex HR matters, interpret policies, and ensure compliant execution of HR processes within a fast-paced environment.

You will collaborate with Payroll, Workforce Management, Talent Acquisition, ER, Compliance, and L&D to drive improvements, reporting, and governance.

Qualifications

• 3–5+ years HR generalist experience, preferably in a fast-paced environment.
• Experience handling complex HR cases, ER processes, and lifecycle activities.
• Experience supporting HR projects and policy implementation.
• Formal HR qualifications and professional certification where applicable.

Responsibilities

• Provide advanced HR support across employee relations, policy interpretation, onboarding, offboarding, compliance, performance management, and administration.
• Serve as point of contact for complex queries and ensure timely resolutions.
• Support delivery and improvement of HR service standards.
• Manage full lifecycle for assigned business units including recruitment coordination and exits.
• Ensure accurate HR data management, documentation, and audit readiness.
• Contribute to policy development, SOP improvements, and governance compliance.
• Guide ER matters, disciplinary processes, and performance improvement efforts.
• Participate in HR projects, change initiatives, and talent development programs.
• Prepare HR reporting, dashboards, and analytics for decision-making.
• Build relationships with leaders and collaborate with Payroll, WFM, TA, ER, Compliance, and L&D.

Skills

Emotional intelligence

Entrepreneurship

Communication

Collaboration

Open-mindedness

Solution orientation

Process excellence

Critical thinking

Education

Diploma or Degree in HR / related

HR certification

Tools

HRIS

Payroll systems

Job description

Teleperformance in Cape Town seeks an HR Business Partner to provide advanced, end-to-end HR support and lead projects across the employee lifecycle. You will advise on complex HR matters, interpret policies, and ensure compliant execution of HR processes within a fast-paced environment.

You will collaborate with Payroll, Workforce Management, Talent Acquisition, ER, Compliance, and L&D to drive improvements, reporting, and governance.