Strategic Enterprise Client Success & Growth Lead

University of Fort Hare; Cape Town; Hybrid; ZAR 1,004,000 - 1,451,000; Full time

Job summary

University of Fort Hare in Cape Town seeks a seasoned Client Success Manager to own a portfolio of enterprise clients from onboarding to ongoing growth. You will coordinate cross-functional teams, manage contracts, and ensure exceptional customer experiences across the engagement lifecycle.

The role requires strong communication, multi-project coordination, and the ability to translate technical concepts for clients while driving upsell opportunities in a fast-paced tech-enabled environment.

Qualifications

• Proven experience in Client Success, Account Management, or Project Management.
• Excellent written and verbal communication skills.
• Demonstrated ability to coordinate multiple projects simultaneously.
• Ability to work with both technical and commercial stakeholders.
• Strong organisational skills with attention to detail.
• Capacity to manage competing priorities while delivering great client service.

Responsibilities

• Manage a portfolio of enterprise client accounts from onboarding through ongoing account management.
• Build and maintain trusted relationships with key stakeholders.
• Lead regular client meetings, providing updates, guidance, and strategic recommendations.
• Coordinate projects from kickoff through successful implementation and delivery.
• Manage contracts, order forms, and client documentation.
• Ensure compliance with information security and governance requirements, including ISO 27001 where applicable.
• Translate technical concepts into clear client-friendly communication.
• Identify opportunities to upsell and cross-sell additional solutions.
• Collaborate with internal teams to drive successful outcomes.

Skills

Client Success

Account Management

Project Management

Communication

Stakeholder Management

Organisation

Job description

University of Fort Hare in Cape Town seeks a seasoned Client Success Manager to own a portfolio of enterprise clients from onboarding to ongoing growth. You will coordinate cross-functional teams, manage contracts, and ensure exceptional customer experiences across the engagement lifecycle.

The role requires strong communication, multi-project coordination, and the ability to translate technical concepts for clients while driving upsell opportunities in a fast-paced tech-enabled environment.