Strategic Enterprise Account Manager

Vodafone Group Plc; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Vodacom seeks an experienced Enterprise Account Manager to oversee large enterprise relationships and drive revenue growth in a multi‑industry ICT environment. You will defend the base, deepen services, and coordinate with internal teams to deliver value to key accounts.

You will own account plans, manage pipelines, and ensure timely delivery while maintaining exceptional customer experience and relationships with stakeholders.

Qualifications

• Bachelor's Degree/Equivalent required.
• Post Graduate Degree advantageous.
• 3+ years’ (Account Manager) or 5+ years’ (Senior Account Manager) in Sales/Service in telecom/ICT.
• Demonstrated experience in portfolio management and in building relationships.
• Ability to increase NPS results and reduce administrative expense.

Responsibilities

• Primary owner of all customer relationship building and engagements in the portfolio.
• Defend and grow the portfolio revenue.
• Develop productive relationships with key customers and stakeholders with integrity.
• Understand customer needs to provide relevant solutions.
• Document sales plans, ADP, engagement plans and track sales conversions.
• Develop a pipeline of prospects and close deals within allocated accounts.
• Own escalated customer complaints and drive resolution with internal teams.
• Support finance in recovering overdue payments.
• Ensure timely delivery of the right products/services to customers.
• Act as the communication link between customers and internal teams.
• Generate new sales to build long-lasting relationships.
• Communicate progress of monthly/quarterly initiatives to stakeholders.

Skills

Portfolio management

Relationship building

Account management

Sales experience

NPS improvement

Education

Bachelor's degree

Postgraduate degree

Job description

Vodacom seeks an experienced Enterprise Account Manager to oversee large enterprise relationships and drive revenue growth in a multi‑industry ICT environment. You will defend the base, deepen services, and coordinate with internal teams to deliver value to key accounts.

You will own account plans, manage pipelines, and ensure timely delivery while maintaining exceptional customer experience and relationships with stakeholders.