Account Manager

Vodafone Group Plc; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Vodacom seeks an experienced Enterprise Account Manager to oversee large enterprise relationships and drive revenue growth in a multi‑industry ICT environment. You will defend the base, deepen services, and coordinate with internal teams to deliver value to key accounts.

You will own account plans, manage pipelines, and ensure timely delivery while maintaining exceptional customer experience and relationships with stakeholders.

Qualifications

• Bachelor's Degree/Equivalent required.
• Post Graduate Degree advantageous.
• 3+ years’ (Account Manager) or 5+ years’ (Senior Account Manager) in Sales/Service in telecom/ICT.
• Demonstrated experience in portfolio management and in building relationships.
• Ability to increase NPS results and reduce administrative expense.

Responsibilities

• Primary owner of all customer relationship building and engagements in the portfolio.
• Defend and grow the portfolio revenue.
• Develop productive relationships with key customers and stakeholders with integrity.
• Understand customer needs to provide relevant solutions.
• Document sales plans, ADP, engagement plans and track sales conversions.
• Develop a pipeline of prospects and close deals within allocated accounts.
• Own escalated customer complaints and drive resolution with internal teams.
• Support finance in recovering overdue payments.
• Ensure timely delivery of the right products/services to customers.
• Act as the communication link between customers and internal teams.
• Generate new sales to build long-lasting relationships.
• Communicate progress of monthly/quarterly initiatives to stakeholders.

Skills

Portfolio management

Relationship building

Account management

Sales experience

NPS improvement

Education

Bachelor's degree

Postgraduate degree

Job description

Role Purpose/Business Unit:

To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.

Your responsibilities will include:

• Primary owner of all customer relationship building and engagements in the designated portfolio.
• Proactively mitigates and defends the base while driving portfolio revenue growth.
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings.
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation.
• Develop a pipeline of prospects which are systematically qualified, managing the decision‑making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non‑payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long‑lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management.
• Perform Sales Analysis by product.
• Annual Sales Strategy & Budget Planning.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics.
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

The ideal candidate for this role will have:

• Bachelor's Degree/Equivalent.
• A Post Graduate Degree advantageous.
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
  • Portfolio management
  • Ability to increase NPS results and reduce administrative expense
  • Ability to build relationships
• A valid driver’s licence.

Core competencies, knowledge, and experience:

• Experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, it’s market and industry alongside key decision‑makers and influencers in account organisation.
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.
• Successful track record of managing multi‑industry sales and demonstrate profitable revenue growth.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self‑improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 October 2026.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.