Strategic Customer Success Advocate (Remote)

Placements24; Rustenburg; Remote; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking a proactive Customer Success Advocate in Rustenburg, North West, to build lasting relationships and maximize value for clients. You will drive adoption, monitor satisfaction, and serve as the trusted advisor across product teams.

Remote work is supported, with a focus on ensuring client outcomes, identifying upsell opportunities, and safeguarding renewal through proactive engagement and strategic guidance.

Qualifications

• Proven experience in customer success.

Responsibilities

• Proactively engage with a portfolio of clients to ensure their successful adoption and ongoing use of our client's products/services.
• Develop a deep understanding of client business goals and objectives to provide strategic guidance and solutions.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify potential issues or opportunities.
• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and effectively.
• Collaborate with internal teams, including sales, support, and product development, to ensure a seamless client experience.
• Identify opportunities for upselling and cross-selling based on client needs and engagement.
• Onboard new clients, guiding them through the initial setup and integration process.
• Monitor client health scores and proactively intervene to mitigate churn risk.
• Gather client feedback and insights to inform product development and service improvements.
• Champion the voice of the customer within the organization.

Skills

Customer success

Relationship building

Job description

Placements24 is seeking a proactive Customer Success Advocate in Rustenburg, North West, to build lasting relationships and maximize value for clients. You will drive adoption, monitor satisfaction, and serve as the trusted advisor across product teams.

Remote work is supported, with a focus on ensuring client outcomes, identifying upsell opportunities, and safeguarding renewal through proactive engagement and strategic guidance.