Customer Success Advocate - Rustenburg

Placements24; Rustenburg; Remote; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 is seeking a proactive Customer Success Advocate in Rustenburg, North West, to build lasting relationships and maximize value for clients. You will drive adoption, monitor satisfaction, and serve as the trusted advisor across product teams.

Remote work is supported, with a focus on ensuring client outcomes, identifying upsell opportunities, and safeguarding renewal through proactive engagement and strategic guidance.

Qualifications

• Proven experience in customer success.

Responsibilities

• Proactively engage with a portfolio of clients to ensure their successful adoption and ongoing use of our client's products/services.
• Develop a deep understanding of client business goals and objectives to provide strategic guidance and solutions.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify potential issues or opportunities.
• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and effectively.
• Collaborate with internal teams, including sales, support, and product development, to ensure a seamless client experience.
• Identify opportunities for upselling and cross-selling based on client needs and engagement.
• Onboard new clients, guiding them through the initial setup and integration process.
• Monitor client health scores and proactively intervene to mitigate churn risk.
• Gather client feedback and insights to inform product development and service improvements.
• Champion the voice of the customer within the organization.

Skills

Customer success

Relationship building

Job description

About the Role

Our client is looking for a proactive and customer-focused Customer Success Advocate to join their expanding team in Rustenburg, North West. This role is designed for individuals passionate about building long-term relationships with clients and ensuring they derive maximum value from our client's products and services. You will be instrumental in driving customer retention, adoption, and overall satisfaction. The ideal candidate will possess exceptional communication skills, a keen understanding of client needs, and a proactive approach to problem-solving. This position offers the flexibility of remote work, allowing you to contribute effectively from your own environment. You will work closely with clients to understand their goals and provide tailored guidance and support, acting as their trusted advisor. We are committed to fostering a supportive work culture that empowers employees to excel. This is a fantastic opportunity to make a real difference in the customer journey and contribute to the success of a growing enterprise.

Key Responsibilities

• Proactively engage with a portfolio of clients to ensure their successful adoption and ongoing use of our client's products/services.
• Develop a deep understanding of client business goals and objectives to provide strategic guidance and solutions.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify potential issues or opportunities.
• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and effectively.
• Collaborate with internal teams, including sales, support, and product development, to ensure a seamless client experience.
• Identify opportunities for upselling and cross-selling based on client needs and engagement.
• Onboard new clients, guiding them through the initial setup and integration process.
• Monitor client health scores and proactively intervene to mitigate churn risk.
• Gather client feedback and insights to inform product development and service improvements.
• Champion the voice of the customer within the organization.

Requirements

Proven experience in customer success,