Store Operations Leader: Growth, Service & Compliance

P&L; South Africa; On-site; ZAR 300,000 - 540,000; Full time

Job summary

P&L is seeking a Store Manager to lead and grow market share within the store while delivering expected profits in line with the company strategy. The role demands strong leadership, admin discipline, and a proactive approach to safety and HR management.

You will drive sales, manage stock and deliveries, oversee customer service, and ensure adherence to OHASA standards. A hands-on leader with drive to optimize operations and loyalty programmes is preferred.

Qualifications

• Minimum 2 years’ experience in similar Position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Valid Driver’s License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must be computer literate (Basic computer literacy).
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.
• Attention to detail.

Responsibilities

• Sales: Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Reading building plans and ensuring quotations are correct and timely.
• Manage the telephone, answer and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the Store.
• Promote Loyalty Programmes (VIC and Charge Card Customers).
• Deliveries: Manage an efficient delivery service and ensure correct rates.
• Deliveries dispatched within required time.
• Delayed deliveries communicated with Customer and arrangements made.
• Business management: Develop, implement, and manage a Store Business Plan aligned with Company strategy.
• Grow and protect profitable market share; achieve growth in markets share.
• Promote Customer Loyalty Programmes (VIC, Charge Cards, etc).
• Manage advertising material distribution for maximum efficiency.
• Develop action plans to protect market share when competitors enter the market.
• Asset Control - Stock: Order stock; manage shrinkage; PIC; stock takes; stock movement; end control; customer returns; receiving; damage control; security.
• Customer Service: Implement and monitor Customer Service Strategy; reliable delivery; grow VIC client base; suggest range improvements; act on surveys.
• Asset Control – Cash: Manage debtors, petty cash, daily banking, shorts/overs, credit cards.
• Asset Control – Fixed Assets: Maintain racks, signage, forklifts, IT equipment, safe, asset register items.
• Human Resource Management: Recruit/induct; training/development; succession planning; manpower planning; employee relations; performance management; keep digital cabinet up to date.
• Store Safety (OHASA): Manage safety per OHSA; complete checklists; appoint safety reps; incident reporting; ensure forklift licenses; safe conditions.
• Profitability: Manage store per financial model, budgets; adherence to company standards; implement corrective actions.

Skills

Leadership

Administrative skills

Attention to detail

Business acumen

Communication

HR management

OHSA knowledge

Computer literacy

Customer service

Driver's license

Education

Grade 12 + 3+ years retail management experience

Tools

Microsoft Office Suite

Job description

P&L is seeking a Store Manager to lead and grow market share within the store while delivering expected profits in line with the company strategy. The role demands strong leadership, admin discipline, and a proactive approach to safety and HR management.

You will drive sales, manage stock and deliveries, oversee customer service, and ensure adherence to OHASA standards. A hands-on leader with drive to optimize operations and loyalty programmes is preferred.