Store Manager - Woodmead

Talent Candey; South Africa; Sur place; ZAR 240 000 - 320 000; Plein temps

Résumé du poste

Talent Candey's clothing retail client seeks an experienced Store Manager based in Woodmead/Benoni to oversee all store operations, drive sales performance, and lead a team of five staff. The role covers administration, merchandising, customer service, and loss prevention within Gauteng.

The ideal candidate brings Matric with 3-5 years of store management experience, a proven sales track record, and the ability to manage hours from 09:00 to 19:00 in a dynamic retail environment.

Qualifications

• Matric is mandatory.
• 3-5 years experience as a Store Manager.
• Proven track record of driving store sales and hitting targets.
• Retail hours from 09:00 to 19:00; 195 hours per month.
• Lead a team of around 5 staff.
• Manage store administration and audits.

Responsabilités

• Achieve the store sales plan and promote turnover to meet targets.
• Oversee administration and audit readiness as per Operations Manual.
• Control expenses within budget and manage petty cash.
• Conduct daily cash-ups and banking; submit deposits to Head Office.
• Lead staff scheduling, training, and performance appraisals.
• Recruitment in collaboration with Area Manager; drive customer service excellence.
• Maintain POS procedures, merchandising standards, and stock security.
• Provide exceptional in-store customer service and coaching to team.

Connaissances

Store management

Sales targets

Customer service

Staff training

Cash handling

Leadership

Formation

Matric

Outils

POS system

Description du poste

Our Clothing Retail client is currently looking for a Store Manager based in Woodmead, JHB.

Requirements

• Matric
• 3-5 years experience as a Store Manager
• Proven track record of driving store sales and overachieving on targets
• Trading hours: 09h00 19h00
• Hours are 195 per month
• Team: 5 employees

Technical Outputs (What)

Manages all store management responsibilities

• Achieves the stores sales plan, promotes and manages turnover in order to achieve targets set
• Manages all administration tasks and ensures that the store is prepared for a store audit by the Area Manager (consistent results over 90% are expected)
• Manages in-store expenses and ensures that spending is controlled within the expense budget
• Keeps petty cash records and applies for reimbursements in due time
• Conducts morning sales meetings to discuss sales performance with all staff
• Attends management training sessions
• Conducts daily and weekly sales reviews with the Assistant Store Manager to discuss methods of extending the store and the improvement of all service levels
• Sets individual daily, weekly and monthly targets for staff and reviews these regularly
• Completes cash-ups and banking accurately and in good time
• Ensure cash deposit slips are mailed through to Head office on a daily basis
• Fully understands all criteria in the Operations Manual and manages the store according to the Operations Manual Procedures
• Performs weekly back-ups of shop electronic info onto the flash drive provided

Manages all staff management responsibilities

• Manages staff in accordance with the procedures contained in Operations and HR file
• Completes staff scheduling within the stores salary budget (public holidays included)
• Conducts staff succession planning and performance appraisals on a regular basis and ensure that staff files are kept up-to-date
• Together with the Assistant Manager, provides weekly staff training on product, customer service, multiple sales, merchandising, store discipline, policies and security
• In conjunction with the Area Manager, participates in the recruitment of all store staff

Ensures that the store provides great customer service

• Maintains good customer service skills, i.e. make customers a priority, greet customers and offer assistance, make conversation and establish the customers needs
• Promotes sales and assists the store in achieving sales targets
• Coaches new members of the team on how they can improve their customer service abilities
• Shares information with customers to educate them about the products on offer
• Responds quickly to meet customer needs and resolve problems within the boundaries of store procedures

Operates the Point of Sale System according to company policy and procedure

• Operates the Point of Sale System according to company policy and procedure

Maintains excellent merchandising standards

• Maintains the visual merchandising standards within the store in accordance to the Visual File and regular Visual Directives
• Conducts general store housekeeping to ensure that all areas are kept neat and tidy and that all fixtures are in good working order

Manages stock control and store security

• Remains alert at all times to ensure the security of the store, staff and merchandise
• Maintains pilferage control levels of less than 0.5% of turnover
• Manages all risk transactions on a daily basis

Our client is seeking a dynamic and experienced Store Manager to lead their fashion retail outlet in Benoni. This leadership role involves overseeing all aspects of store operations, from sales and customer service to staff management and visual merchandising, ensuring profitability and upholding the brand's reputation in the Gauteng region. You will be responsible for driving sales performance, motivating your team, and creating an exceptional in-store experience that encourages customer loyalty. The ideal candidate is a passionate retail professional with proven