Store Manager: Lead Sales, Elevate Customer Experience

TFG Limited; South Africa; Presencial; ZAR 320.000 - 460.000; Jornada completa

Descripción de la vacante

TFG Limited in South Africa is seeking a Store Manager to drive turnover and manage expenses while leading a team to meet targets and customer expectations. You will execute in-store merchandising standards, control stock losses, and champion our customer service strategy across the store.

The role requires a Matric certificate and at least 3 years retail experience, including 1 year in a leadership capacity.

Formación

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsabilidades

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Conocimientos

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Convers

Knows the Buying Influences

Leverages Digital Communications with

Manages Resistance

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Educación

Matric certificate

Descripción del empleo

TFG Limited in South Africa is seeking a Store Manager to drive turnover and manage expenses while leading a team to meet targets and customer expectations. You will execute in-store merchandising standards, control stock losses, and champion our customer service strategy across the store.

The role requires a Matric certificate and at least 3 years retail experience, including 1 year in a leadership capacity.