Store Manager: Lead Growth & Customer Experience (Fintech)

iKhokha; Khayelitsha; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid/Remote/In-office options

Medical aid

Group risk scheme

Study leave

On-demand learning

Friendly culture

Job summary

iKhokha is seeking a hands-on Store Manager in Khayelitsha to lead from the front, drive sales, and deliver exceptional customer experiences. You will manage the store team, partner with field drivers, and implement in-branch marketing activities to grow revenue.

Responsibilities include managing branch P&L, stock, and relationships with local stakeholders, while coaching staff to meet targets. A dynamic leader with strong communication in English and Afrikaans is preferred.

Qualifications

• Matric is required.
• 3+ years of experience in a Store Manager or similar role.
• Strong interpersonal and people management skills.
• Ability to work across English and Afrikaans; Afrikaans a plus.

Responsibilities

• Lead and manage the iKhokha Store in Khayelitsha, driving sales and customer experience.
• Oversee branch P&L and manage a team of 5 staff.
• Represent and uphold the iKhokha brand within the local community and branch.
• Interview, recruit, and train new staff; implement performance management.

Skills

Interpersonal skills

People management

MS Office

English

Afrikaans

Education

National Senior Certificate (Matric)

Undergraduate degree advantageous

Tools

MS Office

Job description

iKhokha is seeking a hands-on Store Manager in Khayelitsha to lead from the front, drive sales, and deliver exceptional customer experiences. You will manage the store team, partner with field drivers, and implement in-branch marketing activities to grow revenue.

Responsibilities include managing branch P&L, stock, and relationships with local stakeholders, while coaching staff to meet targets. A dynamic leader with strong communication in English and Afrikaans is preferred.