Store Manager - Khayelitsha

iKhokha; Khayelitsha; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid/Remote/In-office options

Medical aid

Group risk scheme

Study leave

On-demand learning

Friendly culture

Job summary

iKhokha is seeking a hands-on Store Manager in Khayelitsha to lead from the front, drive sales, and deliver exceptional customer experiences. You will manage the store team, partner with field drivers, and implement in-branch marketing activities to grow revenue.

Responsibilities include managing branch P&L, stock, and relationships with local stakeholders, while coaching staff to meet targets. A dynamic leader with strong communication in English and Afrikaans is preferred.

Qualifications

• Matric is required.
• 3+ years of experience in a Store Manager or similar role.
• Strong interpersonal and people management skills.
• Ability to work across English and Afrikaans; Afrikaans a plus.

Responsibilities

• Lead and manage the iKhokha Store in Khayelitsha, driving sales and customer experience.
• Oversee branch P&L and manage a team of 5 staff.
• Represent and uphold the iKhokha brand within the local community and branch.
• Interview, recruit, and train new staff; implement performance management.

Skills

Interpersonal skills

People management

MS Office

English

Afrikaans

Education

National Senior Certificate (Matric)

Undergraduate degree advantageous

Tools

MS Office

Job description

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Are you a natural leader who loves driving results, inspiring teams, and creating amazing customer experiences?

We’re looking for a hands‑on Store Manager in Khayelitsha ready to bring the energy, lead from the front, and take our store to the next level!

Join us and be part of an exciting South African fintech journey!

So, what will you do?

• You will be responsible for managing the iKhokha Store together with drivingsales, activation ratio’s, implementing and managingin-branch marketing activities, assisting in staff route planning for outbound activities and creatingrevenue-generating opportunities in line with iKhokha goals.
• You will be responsible for branch P&L’s and managinga team of 5 branch staff.
• You will represent and uphold the iKhokha brand and culture within the branch as well as evangelise iKhokha within the local community.

In addition to the above, you will:

• Be accountable for the performance of the iKhokha store and be responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Be responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff members.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• Handling first level HR and IR skills as well as monitoringproductivity of staff daily as per company requirement.
• Responsible for in-store stock management and conduct weekly stock takes and cycle counting.
• Maintain asset register of instore equipment and all branding materials.
• Gain a basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly and monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Provide feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) is required.
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years of experience in a Store manager or similar role with the following:

• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.
• Informal market retail and retail operations experience with a strong focus on growth joined with an understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office with strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Proven ability to manage sales performance against assigned targets.
• Valid driver’s license and own transport along with a clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Basic understanding of key stakeholders within the designated Store Location.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid,remote, and in-officeworkmodels.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans(it’s true, we surveyed our Employees and they told us so).
• If you find yourselfat HQ, coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.

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