Store Manager – Newcastle

iKhokha; Newcastle; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Group risk scheme

Study leave

On-demand learning

Job summary

iKhokha in Newcastle is seeking a Store Manager to lead a high-energy branch and drive sales growth. You will develop your team, implement in-branch marketing, and ensure exceptional customer service while managing stock and store performance.

In this role you will represent the iKhokha brand, engage with the local community, recruit and train staff, and ensure targets are met. A driver’s license and a strong commercial mindset are essential.

Qualifications

• Minimum 3+ years of experience in a similar role with informal market retail and in-branch dynamics
• Strong commercial skills and business acumen with ability to hit sales targets
• Proficient in MS Office
• Strong communication skills with English and Afrikaans; Xhosa optional
• Valid driver’s licence and own transport
• Clear criminal and credit record

Responsibilities

• Manage the iKhokha Store in Newcastle and drive sales
• Develop the team and recruit/train staff
• Implement in-branch marketing and stock management
• Maintain store P&L and performance reporting
• Uphold brand culture and customer service standards
• Build relationships with the local community and stakeholders

Skills

Sales management

Customer service

Communication

MS Office

Education

National Senior Certificate (Matric)

Undergraduate Degree (advantage)

Tools

POS systems

Job description

iKhokha is a place where chance takers become change makers.
At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Ready to lead, inspire and drive growth?

Join iKhokha as a Store Manager based in Newcastle and take the reins of a high-energy branch, driving sales, developing your team and creating opportunities that make a real impact in your community?

So, what will you do?

• Responsible for managing the iKhokha Store.
• Drive Sales, activation ratio’s, implement and manage in-branch marketing activities, assist in staff route planning for outbound activities, create revenue-generating opportunities in line with iKhokha goals.
• Responsible for branch P&L’s.
• Represent and uphold the iKhokha brand and culture within the iKhokha branch.
• Evangelise iKhokha within the local community.

In addition to the above, you will:

• Accountable for the performance of the iKhokha Head Office store.
• Responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials.
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric).
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years of experience in a similar role with the following:

• Informal market retail and retail operations experience with a strong focus on growth.
• Understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office.
• Strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Basic understanding of key stakeholders within the designated Store Location.
• Sales Management against designated target.
• Valid driver’s license and own transport.
• Clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid,remote, and in-officeworkmodels.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans(it’s true, we surveyed our Employees and they told us so).
• If you find yourselfat HQ, coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.