Store Manager - Hillbrow

iKhokha; Johannesburg; Vor Ort; ZAR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Medical Aid

Group Risk scheme

Study leave

On-demand learning

HQ barista coffee

Zusammenfassung

iKhokha is seeking a Store Manager for the Hillbrow location. Lead a team, drive sales, and deliver top-tier customer service while maintaining store P&L and stock accuracy. You will implement local marketing and build strong community relations to grow the business.

The role requires at least 3+ years in store leadership, strong people skills, and the ability to coach a team. A driver’s license and reliable transport are expected; English and Afrikaans are preferred.

Qualifikationen

• Matric is required with a basic academic background.
• Plus an undergraduate degree is advantageous.
• Minimum 3+ years in a Store Manager or similar role.

Aufgaben

• Manage the iKhokha Store with sales, activation ratios, and in-branch marketing.
• Oversee branch P&L and lead a team of 5 staff.
• Uphold brand culture and engage with the local community.
• Interview, recruit, and train staff; implement performance processes.
• Handle stock management, weekly counts, and asset registry.
• Provide weekly/monthly performance reports to stakeholders.

Kenntnisse

People management

Sales driven

Customer service

MS Office

English & Afrikaans

Ausbildung

National Senior Certificate

Undergraduate degree advantageous

Tools

MS Office

Jobbeschreibung

iKhokha is a place where chance takers become change makers.
At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Love the buzz of retail, the thrill of hitting targets, and the satisfaction of building a winning team?

Join iKhokha as aStore Manager based in Hillbrow and become part of a fast-moving, purpose-driven business that is helping entrepreneurs unlock their potential every day.

So, what will you do?

• You will be responsible for managing the iKhokha Store together with drivingsales, activation ratio’s, implementing and managingin-branch marketing activities, assisting in staff route planning for outbound activities and creatingrevenue-generating opportunities in line with iKhokha goals.
• You will be responsible for branch P&L’s and managinga team of 5 branch staff.
• You will represent and uphold the iKhokha brand and culture within the branch as well as evangelise iKhokha within the local community.

In addition to the above, you will:

• Be accountable for the performance of the iKhokha store and be responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Be responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff members.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• Handling first level HR and IR skills as well as monitoringproductivity of staff daily as per company requirement.
• Responsible for in-store stock management and conduct weekly stock takes and cycle counting.
• Maintain asset register of instore equipment and all branding materials.
• Gain a basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly and monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Provide feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) is required.
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years of experience in a Store manager or similar role with the following:

• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.
• Informal market retail and retail operations experience with a strong focus on growth joined with an understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office with strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Proven ability to manage sales performance against assigned targets.
• Valid driver’s license and own transport along with a clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Basic understanding of key stakeholders within the designated Store Location.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid,remote, and in-officeworkmodels.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans(it’s true, we surveyed our Employees and they told us so).
• If you find yourselfat HQ, coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.