Store Manager: Growth, Ops & People Leadership

Clicks Group Limited

Saldanha

On-site

ZAR 700,000 - 1,000,000

Full time

2 days ago

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Job summary

Clicks Group Limited is seeking an experienced Store Manager to lead the store operations team and drive sales, profitability and compliance to strengthen brand competitiveness. The role focuses on in-store execution, people development, scheduling, customer service and strong collaboration with stakeholders to achieve business goals and uphold health and beauty retail standards.

You will monitor trends, manage stock, and ensure visual merchandising aligns with brand guidelines while maintaining

Qualifications

Sound understanding and application of financial management principles
Strong retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of Customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing

Responsibilities

To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised.
To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.