Store Operations Leader: Drive Sales & Customer Experience

Clicks Group Limited; Saldanha; On-site; ZAR 650,000 - 1,000,000; Full time

Job summary

Clicks Group is seeking an experienced Store Manager to lead daily store operations, drive sales and ensure service excellence in a market-related remuneration environment. The role focuses on achieving financial performance, stock control, and a high standard of customer experience across store, pharmacy and clinic teams.

The successful candidate will manage staffing, merchandising, and compliance while developing a high-performing team aligned with brand values and strategic objectives.

Qualifications

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Drive and maximize sales, tracking daily targets, weekly and monthly sales plans; take corrective action as required.
• Efficiently manage and control all operational activities: expenses, stock, shrinkage, housekeeping and administration.
• Lead in-store visual merchandising, maintaining brand presentation and promotional standards.
• Develop and motivate employees through effective selection, leadership, management and ongoing development.
• Schedule staff in line with the Group's labour policy and labour model to ensure full department staffing.
• Ensure weekly time and attendance and employee records are completed and submitted to HR.
• Execute customer service initiatives in-store to improve customer experience and loyalty.
• Build and maintain relationships with stakeholders (centre managers, suppliers, DCs).
• Monitor customer trends and competitor activity to capitalize on opportunities.
• Drive cohesion between store operations, pharmacy and clinic teams.
• Foster a high performing culture delivering employee engagement and shareholder value.
• Support Clicks Group’s vision to be the customer’s first choice health and beauty retailer.

Skills

Managerial skills

Results oriented

Planning

Problem solving

Customer focus

Leadership

Organizing

Delivery excellence

Entrepreneurial thinking

Decision making

Team collaboration

Analytical thinking

Pressure management

Education

Grade 12

B Degree or Diploma

Job description

Clicks Group is seeking an experienced Store Manager to lead daily store operations, drive sales and ensure service excellence in a market-related remuneration environment. The role focuses on achieving financial performance, stock control, and a high standard of customer experience across store, pharmacy and clinic teams.

The successful candidate will manage staffing, merchandising, and compliance while developing a high-performing team aligned with brand values and strategic objectives.