Store Manager - Drive Sales & Customer Excellence

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Foschini Group is seeking a store leadership professional in the Western Cape to drive turnover and manage costs while delivering outstanding customer service. You will lead staff, implement merchandising standards, and protect stock in line with company policy.

Requirements include a Matric certificate and at least 3 years of retail experience with 1 year in a leadership role. The position emphasizes customer focus and effective people management.

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Skills

Customer service

Leadership

Merchandising

Sales conversations

Planning & organising

Policy & procedures

Customer loyalty

Negotiation

Communication

People management

Education

Matric certificate

Job description

The Foschini Group is seeking a store leadership professional in the Western Cape to drive turnover and manage costs while delivering outstanding customer service. You will lead staff, implement merchandising standards, and protect stock in line with company policy.

Requirements include a Matric certificate and at least 3 years of retail experience with 1 year in a leadership role. The position emphasizes customer focus and effective people management.