Store Manager: Lead Sales, Service & Merchandising

TFG Limited; Durban; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Foschini in Bridge City, Durban, is seeking a Store Manager (45hr) to drive turnover, manage stock and expenses, and lead a team to deliver exceptional customer service. The role requires hands-on leadership across merchandising, staff development and relationship building with customers.

The ideal candidate has a Matric certificate and at least 3 years in retail with 1 year in store leadership, plus strong planning, communication and sales skills to achieve targets in a dynamic environment.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year store leadership.
• Experience in merchandising and customer service.
• Strong people management and recruitment skills.

Responsibilities

• Drive turnover to achieve targets and maximize sales.
• Control expenses and manage stock losses to align with company standards.
• Lead and develop staff, recruit, train and handle employee relations.
• Execute in-store merchandising strategy and maintain brand standards.
• Deliver superior customer service and align with the customer service strategy.
• Foster customer loyalty and effective selling through on-floor leadership.

Skills

Customer-Focused Mindset

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Leadership

Education

Matric certificate

Job description

Foschini in Bridge City, Durban, is seeking a Store Manager (45hr) to drive turnover, manage stock and expenses, and lead a team to deliver exceptional customer service. The role requires hands-on leadership across merchandising, staff development and relationship building with customers.

The ideal candidate has a Matric certificate and at least 3 years in retail with 1 year in store leadership, plus strong planning, communication and sales skills to achieve targets in a dynamic environment.