Store Leader - Growth, Service & Ops

TFG Limited; Nkomazi; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TFG Limited in Mpumalanga seeks an experienced retail leader to drive turnover, control expenses, and manage stock losses while leading a team. You will recruit, develop staff and uphold merchandising standards, delivering excellent customer service and meeting customer needs.

The role requires Matric and at least 3 years in retail with 1 year in store leadership, emphasizing leadership, strategy, and customer focus.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Customer Loyalty

Customer Service

Customer Value

Customer-Focused

Solution Presentation

Sales Conversations

Buying Influences

Digital Communication

Handling Objections

Sales Process

Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & Procedures

Strategic Sales

Leadership

Education

Matric certificate

Job description

TFG Limited in Mpumalanga seeks an experienced retail leader to drive turnover, control expenses, and manage stock losses while leading a team. You will recruit, develop staff and uphold merchandising standards, delivering excellent customer service and meeting customer needs.

The role requires Matric and at least 3 years in retail with 1 year in store leadership, emphasizing leadership, strategy, and customer focus.