Store Leader: Drive Sales, Service & Team Growth

TFG (The Foschini Group); Vrystaat; On-site; ZAR 420,000 - 540,000; Full time

Job summary

TFG (The Foschini Group) is seeking a Store Leader to drive turnover, manage expenses and lead a team in delivering exceptional customer service within our retail network.

The role requires Matric and at least 3 years of retail experience, including 1 year in a store leadership position. You will lead merchandising, staff development and ensure adherence to company standards to maximise customer satisfaction and sales.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure targets are met.
• Controlling expenses to protect margins.
• Managing stock losses to align shrinkage with company standard.
• People management including recruitment, staff development, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensuring customer satisfaction by delivering our customer service strategy and meeting customer demands.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversions

Knows the Buying Influences

Leverages Digital Communications

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & Procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a Store Leader to drive turnover, manage expenses and lead a team in delivering exceptional customer service within our retail network.

The role requires Matric and at least 3 years of retail experience, including 1 year in a store leadership position. You will lead merchandising, staff development and ensure adherence to company standards to maximise customer satisfaction and sales.