Store Leader: Drive Sales, Service & Growth

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 260,000 - 380,000; Full time

Job summary

TFG (The Foschini Group) is seeking a store leadership professional in retail to drive turnover and manage costs while delivering exceptional customer service. The role involves staff recruitment, development, and performance management, along with merchandising execution and shrinkage control.

With at least 3 years in retail and 1 year in a leadership position, you will lead teams to meet targets, enhance customer value, and maintain strong service delivery.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to achieve targets.
• Controlling expenses.
• Managing stock losses to keep shrinkage in line with company standard.
• People management, including recruitment, development, and employee relations.
• Executing in-store merchandising strategy and standards.
• Ensuring customer satisfaction by executing the customer service strategy.

Skills

Customer Loyalty

Customer Service

Sales Process

Negotiation

Planning & Organizing

Leadership

Customer Focus

Problem Solving

Communication

Relationship Building

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a store leadership professional in retail to drive turnover and manage costs while delivering exceptional customer service. The role involves staff recruitment, development, and performance management, along with merchandising execution and shrinkage control.

With at least 3 years in retail and 1 year in a leadership position, you will lead teams to meet targets, enhance customer value, and maintain strong service delivery.