Store Leader: Drive Sales, Service & Growth

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 180,000 - 320,000; Full time

Job summary

TFG (The Foschini Group) is seeking a store leadership professional to drive turnover, control costs and manage staff in a busy retail environment. You will lead recruitment, development and performance management while implementing merchandising standards and delivering customer service excellence.

Preference will be given to candidates with 3+ years in retail and at least 1 year of store leadership experience, capable of building loyalty and delivering results in a fast-paced setting.

Qualifications

• Matric certificate or equivalent.
• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to achieve targets.
• Controlling expenses to protect margins.
• Managing stock losses to keep shrinkage in line with policy.
• People management including recruitment, staff development, employee relations and performance management.
• Executing in-store merchandising strategy and standards.
• Ensuring customer satisfaction by delivering our customer service strategy.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Negotiation & Selling

Planning & Organizing

Leadership

Policy & procedures

Strategic Sales Planning

Drives Engagement

Education

Matric certificate

Retail leadership experience

Job description

TFG (The Foschini Group) is seeking a store leadership professional to drive turnover, control costs and manage staff in a busy retail environment. You will lead recruitment, development and performance management while implementing merchandising standards and delivering customer service excellence.

Preference will be given to candidates with 3+ years in retail and at least 1 year of store leadership experience, capable of building loyalty and delivering results in a fast-paced setting.