Store Floor Leader: Elevate Customer Experience & KPIs

TFG (The Foschini Group); Gauteng; On-site; ZAR 360,000 - 480,000; Full time

Job summary

The Foschini Group seeks an experienced Store Leader in Gauteng to support the store management team and provide outstanding leadership to the store team. You will drive operational excellence with a customer-centric mindset and motivate staff to achieve high performance.

This on-site, full-time role requires a Matric certificate and at least 3 years of retail experience, including 1 year in store leadership, with flexibility to meet business needs.

Qualifications

• Matric certificate is required.
• Minimum 3 years retail experience with at least 1 year in a store leadership role.
• Ability to work a flexible schedule to meet business needs.

Responsibilities

• Support the store management team to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through store KPIs (e.g., turnover, rewards, new accounts, visuals).
• Maintain strong customer relationships and deliver customer-centric solutions.

Skills

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Education

Matric certificate

Job description

The Foschini Group seeks an experienced Store Leader in Gauteng to support the store management team and provide outstanding leadership to the store team. You will drive operational excellence with a customer-centric mindset and motivate staff to achieve high performance.

This on-site, full-time role requires a Matric certificate and at least 3 years of retail experience, including 1 year in store leadership, with flexibility to meet business needs.