Specialist Medical Front Desk & Admin Coordinator

Guardian Recruiting (Pty) Ltd; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Guardian Recruiting (Pty) Ltd client seeks a Front Office Administrator to join a specialist medical practice in Sandton. The role covers reception, diary management, billing communications, and patient support across calls, messages, and forms.

You will coordinate theatre lists, pre-authorisations, and surgeon arrangements, ensuring documentation and payments are processed efficiently. The ideal candidate will have ICD-10 coding and Vericlaim experience, plus at least 1 year in specialist

Qualifications

• ICD10 coding experience is required.
• Vericlaim experience preferred.
• Specialist practice experience of 1 year minimum.
• PMB applications knowledge is required.

Responsibilities

• Answer calls professionally, courteously and efficiently.
• Take messages and ensure they are actioned by the relevant person.
• Maintain the daily issue logbook for messages and matters.
• Assist patients with phone, email or SMS communications regarding doctor messages.
• Assist with diary management and booking patient appointments; communicate billing policy to new patients.
• Provide patients with information and forms for procedures, hospitalisation and in-rooms procedures.
• Liaise on quotations for patient procedures and prepare theatre list bookings and pre-authorisations.
• Assist with arranging the anaesthetist and assistant for surgeries.
• Ensure clinical notes are captured on patient files post-surgery.
• Track assistant fees and payments; monitor cases where doctors assist in surgeries.
• Assist with doctors’ reports and correspondence as needed.
• Maintain supplier contracts and manage accounts with doctors; assist with debt collection and month-end processing.
• Daily banking and petty cash management; maintain attendance register.

Skills

ICD10 Coding

Vericlaim experience

Specialist practice experience

PMB applications

Job description

Guardian Recruiting (Pty) Ltd client seeks a Front Office Administrator to join a specialist medical practice in Sandton. The role covers reception, diary management, billing communications, and patient support across calls, messages, and forms.

You will coordinate theatre lists, pre-authorisations, and surgeon arrangements, ensuring documentation and payments are processed efficiently. The ideal candidate will have ICD-10 coding and Vericlaim experience, plus at least 1 year in specialist