Medical Receptionist - Durbanville

Guardian Recruiting (Pty) Ltd; Cape Town; Sur place; ZAR 134 000 - 201 000; Plein temps

Résumé du poste

Guardian Recruiting (Pty) Ltd client seeks a Front Office Administrator to join a specialist medical practice in Sandton. The role covers reception, diary management, billing communications, and patient support across calls, messages, and forms.

You will coordinate theatre lists, pre-authorisations, and surgeon arrangements, ensuring documentation and payments are processed efficiently. The ideal candidate will have ICD-10 coding and Vericlaim experience, plus at least 1 year in specialist

Qualifications

• ICD10 coding experience is required.
• Vericlaim experience preferred.
• Specialist practice experience of 1 year minimum.
• PMB applications knowledge is required.

Responsabilités

• Answer calls professionally, courteously and efficiently.
• Take messages and ensure they are actioned by the relevant person.
• Maintain the daily issue logbook for messages and matters.
• Assist patients with phone, email or SMS communications regarding doctor messages.
• Assist with diary management and booking patient appointments; communicate billing policy to new patients.
• Provide patients with information and forms for procedures, hospitalisation and in-rooms procedures.
• Liaise on quotations for patient procedures and prepare theatre list bookings and pre-authorisations.
• Assist with arranging the anaesthetist and assistant for surgeries.
• Ensure clinical notes are captured on patient files post-surgery.
• Track assistant fees and payments; monitor cases where doctors assist in surgeries.
• Assist with doctors’ reports and correspondence as needed.
• Maintain supplier contracts and manage accounts with doctors; assist with debt collection and month-end processing.
• Daily banking and petty cash management; maintain attendance register.

Connaissances

ICD10 Coding

Vericlaim experience

Specialist practice experience

PMB applications

Description du poste

Our client is looking for a Front Office Administartor to join their specialist practice in Sandton.

Job Specification

Reception

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or sms patients with feedback from doctor regarding messages left.
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.

• Ensuring patients get the relevant information and forms needed when they need to have an in-roomsprocedure, an operation and to be hospitalised.
• Providing quotations for all patient procedures.
• Prepare the theatre list bookings and pre-authorisations.
• Assist with arranging the Anaesthetist and Assistant for surgeries.
• Ensure all clinical notes are captured on the patient files post-surgery.
• Keeping track of Assistant fees and payments made to them.
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors’ reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor.

Accounts

• Bill patients accordingly and collect payment where necessary.
• Accept money (cash or card) write receipts.
• Allocate patient payments.
• Ensure all theatre billings have been completed by the doctor within 48 hours.
• Liaise with the Bureau on patient related queries and assist with debt collection.
• Month end processing.
• Daily banking given to the doctor.
• Maintain Petty Cash.
• Maintain attendance register.

Maintaining the CPD register.

ICD10 Coding - requirement

Vericlaim experience - requirement

Specilaist practice experience minimum of 1 year - requirement

PMB applications - requirement

General:

• Schedule all admin related appointments with the doctor and the various service providers
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.