Medical Front Office Specialist — Private Practice Admin

Guardian Recruiting (Pty) Ltd; Stellenbosch; On-site; ZAR 167,000 - 212,000; Full time

Job summary

Guardian Recruiting (Pty) Ltd is seeking a skilled Medical Receptionist for a busy private practice in Stellenbosch. You will handle calls, messages, diary management, patient check-in, and preliminary admin tasks with professionalism.

You will also manage accounts, quotations for procedures, and coordinate with doctors, labs, and patients to ensure smooth service. Requirements include at least 2 years in medical admin, bilingual English/Afrikaans, and Grade 12.

Qualifications

• 2 years' experience in a medical practice in admin or receptionist role
• Sound computer skills; MAC/Apple experience advantageous
• Grade 12; bilingual in English and Afrikaans; driver's license preferred

Responsibilities

• Answer calls in a professional, courteous manner
• Take messages and ensure action
• Maintain daily issue logbook
• Assist with phone/email/SMS communications with patients
• Manage the diary and book appointments
• Prepare files for next-day appointments
• Welcome patients and communicate delays
• Verify and update patient details in the system
• Open accounts and record patient information accurately
• Coordinate with doctors for notes/referrals
• Obtain test results and related correspondence
• Provide quotations for procedures
• Arrange theatre bookings and pre-authorisations
• Assist with arranging anaesthetist and assistant for surgeries
• Capture clinical notes post-surgery
• Track assistant fees and doctor involvement
• Handle doctor reports and correspondence
• Manage pharmacy accounts and stock per doctor

Skills

Phone etiquette

Bilingual English/Afrikaans

Customer service

MAC/Apple experience

Education

Grade 12

Tools

MAC/Apple

Job description

Guardian Recruiting (Pty) Ltd is seeking a skilled Medical Receptionist for a busy private practice in Stellenbosch. You will handle calls, messages, diary management, patient check-in, and preliminary admin tasks with professionalism.

You will also manage accounts, quotations for procedures, and coordinate with doctors, labs, and patients to ensure smooth service. Requirements include at least 2 years in medical admin, bilingual English/Afrikaans, and Grade 12.