French SaaS Support Agent — On-Site (Somerset West)

Outsource X; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource X is seeking a French written customer support agent to assist a UK-based SaaS client. The role requires handling client inquiries in French with English support, in a multinational team environment, and maintaining meticulous data in client records.

The position is office-based in Somerset West, Western Cape, with shift rotation and hours 09:00-18:00, Sunday to Saturday. Candidates should have 1-2 years of relevant experience and be comfortable in a fast-paced setting.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
• French (Level C1/C2)
• English (Level B2)

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

French language proficiency

English proficiency

Job description

Outsource X is seeking a French written customer support agent to assist a UK-based SaaS client. The role requires handling client inquiries in French with English support, in a multinational team environment, and maintaining meticulous data in client records.

The position is office-based in Somerset West, Western Cape, with shift rotation and hours 09:00-18:00, Sunday to Saturday. Candidates should have 1-2 years of relevant experience and be comfortable in a fast-paced setting.